Licensing and Software Asset Management Specialist - DC(Onsite)

Onsite role

Department is looking for a Licensing and Software Asset Management Specialist in their Enterprise IT Contracts and Licensing team.

The Department is the central technology organization of the Department develops, implements, and maintains the District s technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the District; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

The Enterprise IT Licensing and Contracts team at Department is looking for a Licensing and Software Asset Management Specialist to manage enterprise level licensing and contract data providing reports and dashboards. This resource will also provide procurement support for acquisition of software and IT products.

Key Responsibilities:

• Maintain an in-depth knowledge of licensing laws and regulations.
• Develop a solid understanding of Microsoft cloud products, services, and commercial licensing agreements, including but not limited to EA (Enterprise Agreements), MPSA (Microsoft Product and Service Agreement), Open Value, CSP (Cloud Solution Provider), and MCA (Microsoft Customer Agreement).
  Knowledge of Adobe ETLA program and licenses
  Experience with ServiceNow's Software Asset Management (SAM)
• Engage in workflow design, project management, and Agile SDLC processes.
• Prepare cost projections for Enterprise Agreements.
• Efficiently manage and respond to Microsoft licensing queries.
• Provide direct customer service with a minimum of 5 years of experience in customer-facing roles.
• Deploy enterprise software, including Adobe Creative and Document Cloud, with a minimum of 5 years of experience.
• Support the Enterprise Contracts and Licensing team with document management, spend data analysis, and contract reviews to ensure compliance with citywide license contracts.
• Create actionable dashboards and reports to monitor license utilization and provide insights on license types and breakdowns.
• Demonstrate proficiency in software license management tools and platforms.
• Navigate government procurement processes and contract management with a keen understanding of government technology infrastructure and enterprise applications.
• Analyze contracts for risks, legal issues, and procurement rules, escalating risks as appropriate.
• Align agency needs with Department licensing strategies while ensuring compliance with technology policies and standards within the government sector.
• Craft effective statements of work for IT-related procurement.

Qualifications:

• Bachelor s degree in a related field.
• Minimum of 5 years of relevant experience in Microsoft Licensing.
• Excellent organizational and administrative skills.
• Experience analyzing licensing data and working with business intelligence SMEs to create dashboard reports on usage and trends specific to software license types
• Proficiency in computer applications, including MS Office and Adobe.
• Solid understanding of Microsoft cloud technologies and concepts.
• Experience with government sector technology policies and standards.
• Strong analytical skills and the ability to assess and escalate contractual risks.
• Exceptional communication and customer service skills.

Minimum Education/Certification Requirements:
Bachelor s degree in IT or related field or equivalent experience