Sales Account Manager I

RESPONSIBILITIES:
A client with Kforce is seeking a Sales Account Manager I to join their team in Plano, TX.

Summary:
This is a strategic, customer-facing role focused on protecting and growing our existing customer base. This position is central to our customer retention strategy, proactively engaging customers throughout their renewal lifecycle. Beyond simply processing transactions, the Sales Account Manager will serve as a primary point of contact, ensuring our customers not only continue to find value in our products but also discover new opportunities to grow with us.

The primary responsibilities will be to secure renewals and identify and act on opportunities to upsell and cross-sell. This requires a deep understanding of customer objectives, the ability to articulate our value proposition effectively, and a commitment to finding solutions that meet their evolving needs. The ideal candidate will be adept at navigating customer conversations and independently driving positive commercial outcomes for both the customer and the business.

Responsibilities:
* Own the Renewal Process: Manage the full renewal cycle, from initial communication to contract close; Proactively engage with customers to discuss upcoming renewals, address any concerns, and ensure a smooth, timely process
* Identify Upsell and Cross-Sell Opportunities: Actively listen to customer needs and challenges to identify and introduce additional products, services, or upgrades that will enhance their success and expand our footprint within their organization
* Negotiate and Problem Solve: Lead commercial discussions, including pricing negotiations, to secure renewals; Tactfully address and resolve any customer concerns or obstacles to ensure a successful outcome
* Serve as a Customer Advocate: Build strong relationships with customers, acting as a trusted advisor and a strategic liaison; Effectively communicate customer needs and feedback to internal teams, ensuring a rapid and comprehensive response

REQUIREMENTS:
* Experience: 1-4+ years of experience in a renewals, account management, or inside sales role, preferably within a B2B, SaaS, or technology environment; Proven track record of retaining and growing customer accounts
* Communication & Negotiation: Strong verbal and written communication skills with a proven ability to negotiate and persuade customers toward a positive outcome
* Customer Focus: A strong commitment to customer satisfaction and a passion for building long-term relationships that drive mutual growth
* Organizational Skills: Excellent organizational and time-management skills, with the ability to manage a high volume of tasks and deadlines while maintaining a focus on individual customer needs
* Technical Proficiency: Experience using Salesforce (or a similar CRM) is required
* Proactive & Self-Motivated: Ability to take initiative in addressing customer needs and a proactive approach to managing responsibilities and achieving targets
* Team Player: Ability to collaborate effectively with internal teams to ensure a holistic approach to customer success

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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