Technical Project Manager Contact Center - Only or (W2 or 1099) - ITBrainiac Inc

Overview

Remote

Depends on Experience

Contract - W2

Contract - Independent

Contract - 6 Month(s)

Skills

Google CCAI

Dialogflow

Contact Center Technologies

CCaaS

Genesys

Avaya

Cisco Contact Center

NICE

AI-driven Contact Center Solutions

Project Management

Program Management

PMP

Scrum

Agile

Stakeholder Management

Executive Communication

Matrixed Team Leadership

Technical Delivery

Requirements Gathering

Risk Management

Timeline Management

Presentation Skills

Cloud Contact Center Integration

Customer Experience Programs

Artificial Intelligence

Cisco

Communication

Customer Experience

Leadership

Management

Presentations

Job Details

Job Description

We are seeking an experienced Technical Project Manager with strong expertise in Contact Center technologies and AI-driven customer experience solutions. The ideal candidate will lead complex initiatives, manage cross-functional teams, and work directly with senior leadership.

Responsibilities:

Lead complex Contact Center programs with strong technical and delivery ownership.
Present confidently to senior and executive leadership.
Manage matrixed technical and business teams across multiple workstreams.
Simplify complex technical concepts into clear, executive-level presentations.
Drive implementation of AI-powered Contact Center solutions including Google CCAI and Dialogflow.
Manage project timelines, dependencies, risks, and deliverables.

Must Have Skills:

Google CCAI / Dialogflow
Contact Center technologies (Genesys, Avaya, Cisco, NICE, CCaaS platforms, etc.)
PMP or Scrum experience
Expertise in AI-driven Contact Center solutions
Strong communication and stakeholder management

Experience Required:

10+ years of Project or Program Management
5+ years in Contact Center or Customer Experience programs
Strong delivery ownership with minimal supervision

Certifications:

PMP or Agile/Scrum preferred (not mandatory)

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