Overview
Remote
HybridIt's remote but occasionally have a client meeting to attend as this is a client-facing role.
$80 - $85
Full Time
Skills
Agile
Asset Management
Auditing
Collaboration
Configuration Management Database
Continuous Integration
Data Analysis
Data Integrity
IT Asset Management
IT Operations
IT Service Management
JDBC
JavaScript
Mapping
Operational Efficiency
Orchestration
Process Improvement
SOAP
Scripting
ServiceNow
Software Asset Management
Sprint
CMDB
Job Details
About the Role
We are seeking a ServiceNow Developer or Engineer with hands-on experience in the Configuration Management Database (CMDB) to join our growing ServiceNow practice. In this role, you will design, configure, and enhance CMDB-related solutions that improve data accuracy, automate discovery, and strengthen IT Service Management (ITSM), IT Operations Management (ITOM), and Asset Management capabilities.
You ll work closely with architects, business analysts, and cross-functional delivery teams to ensure ServiceNow solutions align with business objectives and best practices.
Key Responsibilities
Design, develop, and implement solutions within the ServiceNow platform, focusing on CMDB, Discovery, and Service Mapping.
Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency.
Configure identification and reconciliation rules, CI classes, and relationship models.
Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration tools.
Conduct data analysis, reconciliation, and CMDB audits to maintain data integrity.
Collaborate with stakeholders to define requirements, estimate work, and deliver technical solutions.
Troubleshoot and resolve issues related to CMDB data, integrations, and platform performance.
Contribute to platform upgrades, patching, and ongoing process improvement initiatives.
Follow Agile delivery methodologies and participate in sprint planning, demos, and retrospectives.
Required Skills & Experience
3+ years of hands-on ServiceNow development or engineering experience.
Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
Proficiency with JavaScript, Glide APIs, Flow Designer, and ServiceNow platform configuration.
Experience with one or more ServiceNow modules: ITSM, ITOM, ITAM, or SAM.
Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC, etc.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.