Help Desk Analyst / IT Support Specialist (EST Time zone)

Overview

Remote
$20 - $25
Full Time

Skills

Windows
Mac OS
Office 365
ServiceNow
Jira
TCP/IP
DNS
VPN

Job Details

Job Title: Help Desk Analyst / IT Support Specialist
Location: NJ/NY (Remote options available)
Type: Contract / Contract-to-Hire / Full-Time
Duration: Long Term

Job Overview:
We are seeking a Help Desk Analyst to provide first-line technical support to end users. You will troubleshoot hardware, software, and network issues, assist with user accounts, and ensure smooth IT operations across the organization.

Responsibilities:

  • Respond to IT support requests via phone, email, or ticketing systems.

  • Troubleshoot and resolve hardware, software, and connectivity issues.

  • Support Office 365, VPN, email systems, and remote access.

  • Manage user accounts, password resets, and basic Active Directory tasks.

  • Escalate complex issues to higher-level support when needed.

Qualifications:

  • 1 3+ years of Help Desk / IT Support experience.

  • Experience with Windows/Mac OS, Office 365, and ITSM tools (ServiceNow, Jira, etc.).

  • Basic networking knowledge (TCP/IP, DNS, VPN).

  • Strong communication and customer service skills.

Preferred:

  • CompTIA A+, Network+, or ITIL certification.

  • Experience supporting remote users and mobile devices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Brilliant Infotech Inc.