Senior Business Analyst - Santa Clara, CA 95050

Overview

On Site
Contract - W2
Contract - 8 month(s)

Skills

IT Management
Research
Use Cases
Test Plans
Quality Assurance
Collaboration
Continuous Improvement
Performance Management
Training
Professional Development
COTS
Software Implementation
Vendor Management
System Integration
Billing
Payments
Auditing
Regulatory Compliance
Financial Software
Computer Science
Information Systems
Business Process
Communication
Analytical Skill
Microsoft Office
Microsoft Visio
Management
Leadership
Mentorship
Project Management

Job Details

Job Title - Senior Business Analyst

Job Location Type - In person (Hybrid)

Location Santa Clara, CA 95050

Job type 9 months

Shift Schedule 1st shift

Job Description:

About the Role

We are seeking a highly skilled Business Analyst with strong experience in Commercial Off-the-Shelf (COTS) system implementations.

Key Responsibilities

Technical Leadership & Strategy

  • Conduct business requirement assessments through leadership and user interviews.
  • Research software and service recommendations, evaluating benefits, costs, and risks.
  • Lead projects involving COTS software enhancements and integrations.
  • Develop use cases, test plans, and perform end-to-end quality assurance.
  • Support application users by resolving issues and providing training.
  • Coordinate with vendors, consultants, and internal teams on technical solutions.

Communication & Collaboration

  • Build strong relationships with business stakeholders and IT teams.
  • Deliver regular project status updates and communicate proactively regarding progress and risks.
  • Engage with the Applications Program Manager and cross-functional project teams weekly to ensure alignment.
  • Promote collaboration, continuous improvement, and open communication across departments.

Personnel and Performance Management

  • Participate in quarterly goal setting and performance evaluations.
  • Support peers' training and professional development to enhance overall team capability.

Required Skills and Qualifications

  • Minimum 5 years of hands-on experience as a Business Analyst.
  • Demonstrated experience with COTS software implementation across full project life cycles.
  • Experience in vendor management systems, application integration, or enterprise feature enhancements.
  • Strong understanding of financial systems, especially billing and payments.
  • Experience meeting audit and compliance requirements for financial systems.
  • Bachelor's degree or higher in Computer Science, Information Systems, or related field.
  • Knowledge of utility business processes preferred.
  • Excellent communication, organization, and analytical skills.
  • Strong Microsoft Office, Project, and Visio proficiency.
  • Ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Leadership and mentoring experience, with project management capabilities.
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