CCaaS Advisor(Amazon Connect exp)

Job Title: CCaaS Advisor Expert Messaging & Strategy (Amazon Connect exp is important to have)
Location: Remote ( Canada)
Type: Full-Time - (Keep it Competitive)
Job Summary:
We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.

Aspect	CCaaS Advisor
Focus	Business consulting & strategy
Involvement	High-level process and planning
Audience	Business leaders, stakeholders
Skills	Business, CX, vendor insights

Key Responsibilities:

• Act as a subject matter expert on CCaaS messaging channels
• Develop and present business cases and strategic roadmaps to key stakeholders.
• Translate business objectives into actionable contact center strategies.
• Provide advisory support on platform capabilities, vendor solutions, and integration best practices.

Required Skills & Qualifications:

• Proven experience in a CCaaS advisory, consulting, or solutioning role.
• Strong understanding of cloud contact center technologies and messaging platforms.
• Ability to build business cases with ROI models and strategic justifications.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications:

• Familiarity with platforms like Amazon Connect
• Background in customer experience (CX), digital transformation, or contact center operations.
• Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.