Change Management Consultant

We are seeking a skilled and detail-oriented Change Management Consultant to assist with the Organizational Change Management (OCM) and user readiness activities for Enterprise Asset Management System (EAMS) implementation project under the Business Process Systems Integration (BPSI) program.

Required Experience:

• Experience driving the planning, execution and tracking related to project level change strategies that support the organization s vision and goals for the outcome of assigned projects.
• Experience conducting stakeholder analysis to include a report identifying key stakeholders, their level of awareness, and strategies to engage and communicate with them working with Project Steering Team.
• Experience identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
• Experience creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change. Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.
• Experience in applying results-based approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to front-line) related to both processes and technical systems involved in the projects.
• Experience demonstrating effective sponsorship coalitions which results in shaping and sustaining stakeholder behavior.
• Experience demonstrating strong communication across organizational levels utilizing a variety of communication to develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Experience with Prosci Change Management model using the ADKAR framework or a comparable process.
• Experience with very complex change situations in a matrixed environment, with multiple workstreams.
• Experience working with large EAMS or other Enterprise Resource Planning projects.

Education

• B.S. or B.A. Degree

Certification:

• Degree program in Change Management or related field or relevant certification in the role.
• Certification in a Change Management methodology such as Prosci Change Management model using the ADKAR framework or a comparable process.

Responsibilities:

• Develop strategies for affecting change, controlling change and helping adoption to change for their assigned projects.
• Hands-on planning and execution of OCM activities including, but not limited to, sponsor & stakeholder engagement, change impact analysis, communications, learning support, and resistance management.
• Receive direction from the BPSI Program Change Manager to ensure alignment with the overall program activities and direction.
• Collaborate with internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging, audiences, channels and schedule.
• Establish and manage a network of change champions/advocates who can help build desire for change by providing support, answering questions and promoting enthusiasm to extend the reaches of the project into stakeholder environments.
• Identify metrics to measure the success of the change and create a plan to track progress. Establishment of metrics and to track the effectiveness of the change and its long-term sustainability.
• Develop get-to-green plans to bring readiness back on track when needed, conducting readiness checks throughout life cycle.
• Consulting on training design, development and delivery to ensure the employees acquire the necessary knowledge and skills.
• Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time, ensuring that they become part of the organization's culture.
• Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and identify lessons learned.