Help Desk Analyst 2 (Administrative/Clerical Role) Location: Remote

Overview

Remote
$28.66+
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Attention To Detail
Collaboration
Network
Help Desk
Customer Service
Microsoft Excel
SLA
ServiceNow
Workflow
Provisioning
Identity Management

Job Details

NOW HIRING: Help Desk Analyst 2 (Administrative/Clerical Role)
Location: Remote (State of Georgia applicants only)
Rate: $28.66/hr W2
Duration: 12 Months (07/14/2025 06/30/2026)

Interview Mode: Web Cam Interview Only

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We re looking for a detail-oriented and organized professional to join GA DHS as a Help Desk Analyst 2 focused on account provisioning and onboarding coordination, not technical troubleshooting. If you're local to Georgia and skilled with ServiceNow, Excel, and O365, this could be your next stable contract role!
Key Responsibilities:
Process onboarding/offboarding of employees and contractors
Submit and track access requests via ServiceNow
Verify account setups, equipment delivery, and network access
Communicate status updates to hiring managers
Ensure SLA compliance while delivering top-notch customer service
Required Skills:
2+ years in Help Desk/Clerical support roles
Strong Excel (formulas, reports), O365, and ticketing systems (e.g., ServiceNow)
Excellent communication skills (verbal/written)
Detail-oriented, proactive, and capable of working independently
Georgia residents only must be authorized to work in the US
Nice to Have:
Experience with Okta
Familiarity with account provisioning/access management workflows
IMPORTANT: Candidate must be able to report onsite if requested.
Question for applicants:
In what city do you currently reside (must be in Georgia)?
Submit your resume to:

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