Overview
Full Time
Skills
Tier 2
Switches
Migration
ISP
WLC
Wireless Communication
Data Link Layer
Network Layer
Virtual Private Cloud
Spanning Tree Protocol
VTP
VLAN
Cabling
QoS
NTP
DHCP
Network Administration
FTP
TFTP
SNMP
Secure Shell
HTTPS
IPsec
Intellectual Property
IP
Communication
OSPF
EIGRP
Border Gateway Protocol
Routing
LAN
Ethernet
Frame Relay
DMVPN
MPLS
Nexus
NOC
ITIL
Fortinet
Palo Alto
Research
Public Relations
Computer Hardware
Network
SOW
Supervision
FOCUS
Meraki
Customer Facing
SD
WAN
Managed Services
Customer Service
High-level Design
Change Management
Computer Networking
ServiceNow
Issue Tracking
Management
TAC
Microsoft
Job Details
- This role involves 24*7 rotational shift
- 2 -5 years' experience deploying and implementing core route/switch and data center networks by industry best practices
- 1+ years' experience deploying and implementing Viptela SD-WAN solutions
- Meraki experience preferred
- SD-WAN implementation and migration experience
- Experience initiating and working through OEM TAC cases is required
- Experience opening tickets and working with ISP providers
- 1+ year Nexus 7K/5K/2K experience is highly desired
- Knowledge of WLC and wireless environments
- Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling)
- Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec)
- Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP)
- Experience with inter-company routing is preferred
- Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS)
- Knowledge or experience with Nexus 9K and ACI is a plus
- NOC or Managed Services experience a plus
- Experience with ITIL protocols a plus
- Experience with Fortinet and/or Palo Alto SD-WAN solutions a plus
- Able to conduct research into networking issues and products as required
- Ability to present ideas in user-friendly language
#LI-PR1
- Review and validate understanding of customer environment requirements
- Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
- Monitor network performance and troubleshoot problem areas as needed
- Ability to read and understand a Statement of Work
- A self-starter that can work remotely or with little supervision
- Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki
- Attend and lead customer facing meetings/discussions
- Understanding of SD-WAN protocols
- Assist peer engineers with related Managed Services technologies as skillset allows
- Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation) Review and validate understanding of customer environment requirements
- Ability to read and understand Low Level and High Level Design Documents
- Review, create Change Management tickets
- Understanding of networking protocols
- Ability to work within Service Now ticketing system
- Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.