Telecom Provisioning Service Delivery Agent

We are seeking cadidates to work on a remote team for our client who is in the telecom industry. This role consists of working with commercial clients regarding their provisioning and turnups of purchased equipment. This role is technical in nature and will include a great deal of time on the phone with clients on a daily basis. The position is W2 hourly with Roth Staffing (Ledgent is a division of Roth) so no 3rd party candidates can be considered.

Responsibilities:

• Monitor work queue and design service order requests for HSI, DIA, Switched Ethernet(ELINE/ELAN), and MPLS for both Commercial and Carrier customers utilizing support systems.


• Provision and Activate services in the various routers.

• Assign IP's for Internet and Voice circuits.


• Configure BGP.


• Provide technical support for the customers and peer groups on test and turn up. Assist customers with network issues during test and turn up process.


• Available to assist in off-hour turn ups and feature change requests.


• Scrub routers, IPAM, systems.


• Interface with various departments to assist in a timely customer turn-up.


• Design and configure Multiple Classes of Service.


• Create profile templates and set up policies in routers.


• Work with Operations and Architecture team to troubleshoot CES data circuits and routers.


• Test new products and services in the test environment.


• Identify system gaps and make recommendations for improvements.


• Cross Train on all products and stay up to date on product/process updates.


• Create supporting documentation by product and maintain as updates are rolled out.


• Perform job duties consistent with safety, legal and regulatory requirements, company standards, culture, and business practices.


• Act with the highest level of business and personal ethical standards in all aspects of job performance.


• Receives general guidance for the accomplishment of short to medium term goals and operating objectives. Plans and executes own work. Exercises judgment within established procedures and practices.


• Work is varied and requires frequent interpretation.


• Work closely with the development and Architecture Teams to aid in design and development of new telecom-related technologies including systems integration, testing, evaluation, requirement identification, and technical recommendations.

Qualifications:

• Typically requires CCNA or equivalent experience.


• Must have MS Word, Excel, PowerPoint, and Outlook experience.


• Knowledge of Netcracker is helpful but not required.


• Strong troubleshooting and analytical skills.


• Requires a range of skills within a professional discipline including familiarity with principles, theories, concepts, and technologies, as well as applied knowledge of established procedures, policies, and practices.


• Must be comfortable navigating through router configurations on Cisco and Juniper platforms.


• Knowledgeable in DSL, Ethernet, VLANs, MPLS, IP addressing, and subnetting in IPV4 and IPv6.


• Knowledge of emulation software, routing protocols, and advanced router troubleshooting.


• Knowledge of M6 and Netcracker is helpful but not required.

Education:

Bachelor's degree in electrical engineering, electronics, or related field or the equivalent in experience. 5-7 years telephony experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.