Manager, EDC Technical Operations

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The Manager, EDC Technical Operations oversees the technical quality, functionality, and service support of media production equipment at the Emerson College Equipment Distribution Center (EDC). The Manager leads the Quality Control student team, ensuring all equipment is maintained to professional standards and that faculty, students, and staff receive consistent technical support. The Manager, EDC Technical Operations is a peer to the Managers of Rental and Logistics Operations and ensures the EDC mirrors industry practices for equipment inspection, documentation, training resources, and service support.

ESSENTIAL JOB DUTIES

• Serve as the opening manager for the EDC each morning, preparing the facility for daily operations.
• Supervise daily operations of the Quality Control (QC) student team, including scheduling, timesheets, and consistent application of testing, maintenance, and documentation practices.
• Perform in-depth equipment fleet quality checks, carry out basic repairs and replacements, and coordinate advanced repairs in partnership with the Media Technology & Engineering (MTE) team and external vendors. Ensure QC expendables and replacement items are stocked appropriately.
• Follow up with patrons regarding lost or damaged equipment, working to recover assets whenever possible. Generate invoices and process transactions for lost, damaged, or stolen items, and update the vending database to ensure accurate records.
• Track and implement firmware updates for digital equipment throughout the year.
• Generate technical reports on failure rates, downtime, and usage trends to guide purchasing and training decisions.
• Develop video tutorials and quick-start guides on EDC equipment.
• Serve as a point of contact for technical guidance to students, faculty, and staff, offering consultation on equipment package design and troubleshooting.
• Train, mentor, and evaluate QC student employees to build technical troubleshooting, documentation, and service skills.
• Collaborate with peer managers to ensure seamless integration of technical, rental, and logistical functions across the EDC.

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to effectively perform a job.

• Bachelor's degree in media production, film, or related field required.
• 4-6 years of progressively responsible professional experience in film/media production, equipment management or a related field required; or related technical/supervisory roles within an academic or commercial production environment required .
• Demonstrated supervisory or management experience, with proven ability to lead teams and manage technical workflows required.
• Strong knowledge of and expertise with various types of film and video equipment, including cameras, microphones, audio recorders, and lighting/grip equipment required.
• Strong technical troubleshooting and repair experience required.
• Experience with WebCheckout or similar equipment scheduling and ticketing software preferred.
• Experience with Zendesk or similar customer support ticketing software preferred.
• Familiarity with production technology support or academic service operations preferred.
• Familiarity with equipment inventory management and repair tracking preferred.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Detail-oriented self-starter with ability to work in a high demand, fast paced academic environment.
• Ability to react quickly to complex technical challenges and develop solutions.
• Strong written and verbal communication skills appropriate to varied audiences.
• Google Suite and/or Microsoft Office knowledge.
• Ability to lead and mentor diverse student staff with a focus on service excellence.

PHYSICAL ABILITIES - Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are heavy

WORK ENVIRONMENT - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Service floor
• Equipment warehouse
• Usual office conditions

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation: $57,250.00 - $70,200.00 annually, commensurate with experience.

Grade of Position: 23-07E

Scheduled Weekly Hours: 36.25

Division: Division of Physical & Digital Infrastructure

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.