Overview
On Site
Contract - W2
Skills
SaaS
System Integration Testing
Go-To-Market Strategy
Apache Velocity
Google Tag Manager (GTM)
Quantitative Analysis
Accountability
Product Management
Product Marketing
Management
Presentations
Collaboration
Creative Design
Workflow
MBA
Clarity
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Records Management
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Product Manager, E2E Customer Journey for a contract assignment with one of our premier SaaS clients in San Francisco, CA . Also open to remote PST candidates.
We are looking for a Sr. Product Manager (Contractor) to join the End-to-End (E2E) Customer Journey Product Management team. In this role, you will help define and improve the customer journey across flagship products and emerging experiences.
In this role, you will sit at the intersection of product, marketing, design, and go-to-market - diagnosing friction, surfacing implications, and ensuring executive visibility into the most critical customer journey issues. Your success will be measured by your ability to frame problems clearly, drive closure with velocity, and influence cross-functional decisions that shape customer outcomes.
Responsibilities :
Required Skills :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#LI-RM1
We are looking for a Sr. Product Manager (Contractor) to join the End-to-End (E2E) Customer Journey Product Management team. In this role, you will help define and improve the customer journey across flagship products and emerging experiences.
In this role, you will sit at the intersection of product, marketing, design, and go-to-market - diagnosing friction, surfacing implications, and ensuring executive visibility into the most critical customer journey issues. Your success will be measured by your ability to frame problems clearly, drive closure with velocity, and influence cross-functional decisions that shape customer outcomes.
Responsibilities :
- Diagnose and frame journeys: Map end-to-end flows, identify breakdowns, and surface implications for customers and the business.
- Drive closure with velocity: Create executive-ready narratives, decks, and artifacts that bring clarity and force action.
- Facilitate cross-functional alignment: Lead discussions across Product, Marketing, and GTM teams, ensuring tradeoffs and risks are clearly understood.
- Balance data and insight: Size and prioritize opportunities using both quantitative analysis and qualitative input from customer interviews and user tests.
- Ensure accountability: Track post-launch performance, identify gaps, and hold teams accountable for addressing customer friction.
- Influence without authority: Shape executive decisions and organizational priorities through clarity, persistence, and strong storytelling.
Required Skills :
- 5+ years of experience in product management, strategy, or product marketing - ideally within consumer software.
- Proven ability to manage through ambiguity, assess tradeoffs, and thoughtfully prioritize with imperfect data.
- Strong experience producing executive-facing narratives and presentations that simplify complexity and influence decisions.
- Excellent collaboration skills with a track record of aligning diverse stakeholders.
- Familiarity with creative/design tools and workflows a plus.
- MBA preferred (or equivalent practical experience).
- Executives gain clarity on the most critical customer journey issues and their implications.
- Decisions are accelerated by the clarity and closure you provide.
- Friction is reduced across key launches, improving adoption and business impact.
- A repeatable model for surfacing, framing, and driving closure on journey issues is strengthened through your work.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#LI-RM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.