Operations Analyst with Payments

Role: Operations Analyst with Payments

Location: Tampa, FL

Note:

·                  Need Process Analysts with payment operations experience.

·                  Have worked in BPO/KPO or possess back-office operations experience.

Job Description:

·                  Operations Analyst with Minimum 2 years’ experience in Payments processing across Swift, SEPA and ACH Payments

·                  Integration experience working API’s, Host 2 Host and file-based protocols

·                  Hands on experience working with ISO20022 CBPR+ messages.

·                  Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration

·                  Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.

·                  Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels

·                  Client facing, and presentation skills are a must 

·                  Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams

·                  Attention to detail and a strong desire to provide high end user experience.

·                  Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.

·                  Communicate effectively with internal stakeholders, clients, and technology teams to resolve

·                  issues promptly.

·                  Provide training and guidance to clients on payment processes and systems.

·                  Troubleshoot and escalate connectivity or processing issues through appropriate channels.

·                  Assist in validating client payment setups and ensuring compliance with payment security standards.

·                  Execute client migration plans to new payment channels or platforms.

·                  Coordinate testing schedules, validation, and client sign-off.

·                  Document migration progress and report milestones to project leadership.

·                  Maintain accurate client records, documentation, and process logs.