Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
Genesys
H.323
IP PBX
ISP
Microsoft Visio
Telecommunications
Telephony
VoIP
Microsoft Teams Voice
Teams Phone
Teams Voice
PRI
SIP
PTSN
CCaaS
Contact Center as a Service
Cisco
Job Details
We are hiring a Telecom Engineer with a strong Microsoft Teams Voice background, end-to-end telephony solution design expertise, CCaaS familiarity, and enterprise-level system migration experience. Candidates must be highly capable both technically (hands-on troubleshooting & design) and strategically (business alignment & process improvement).
Key Responsibilities
- Support the migration to the Microsoft Teams Voice platform
- Assist with Contact Center as a Service (CCaaS) initiatives involving platforms like Five9, NICE, Genesys, or Cisco
- Gather and document business requirements for telephony systems
- Understand and explain the how, why, and when behind telephony service delivery decisions to better align with business processes and goals
- Design telecommunication solutions, including detailed specifications, and end-to-end Visio diagrams for implementations
- Maintain telephony-related hardware, software, and infrastructure
- Monitor and troubleshoot telephony systems; proactively address weaknesses and risks
Required Skills
- Microsoft Teams Voice migration experience
- CCaaS platform experience (Five9, NICE, Genesys, Cisco)
- Strong business analysis and requirements gathering skills
- Telephony solution design and support experience
- Knowledge of:
- TDM, IP-PBX, VM/UM integrations
- PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP
- PSTN connectivity management, including ISP provisioning
- Dial-plan and call flow design and troubleshooting
- Experience with Microsoft Teams deployment in a large enterprise
- QoS/CoS traffic shaping and bandwidth management
- Packet capture, analysis, and troubleshooting of IP voice issues
- Number porting processes and best practices
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