Overview
Skills
Job Details
This position is HYBRID REMOTE and requires on-site two days per week in Washington, DC.
Must be local to DC, MD, VA, or within 2 hours of commute.
Due to Federal Government Security Clearance Requirements: U.S. Citizenship
PRISM is looking for a ServiceNow Developer to join our team!
We are a family-oriented IT professional services company with a recognized tradition of excellence, devoted to modernization and innovation within technology and cyber-security. We are looking for a talented and experienced ServiceNow Developer to help us design, develop, and deliver innovative solutions that improve the efficiency and effectiveness of our IT service management (ITSM) processes.
What you'll do:
- Design, develop, and configure new application modules, workflows, and catalog requests on the ServiceNow platform.
- Deliver technical solutions that meet the needs of our internal employees and customers.
- Perform software configuration and customization, including screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations.
- Create integrations and process automation using API and data integration processes between ServiceNow and other services.
- Create and maintain Service Catalog Items and Knowledge Bases.
- Work closely with the IT Service Management Team and other key client stakeholders to understand their needs and develop solutions that meet them.
- Design and implement security measures to protect the ServiceNow platform and its data.
- Troubleshoot technical issues related to ServiceNow application configuration and other technical issues.
- Identify and implement opportunities to improve the ServiceNow platform.
- Design and implement scalable and efficient solutions that can meet the needs of our growing organization.
What you need to succeed:
- Bachelor's degree and 8+ years of experience, or Master's degree and 6+ years of experience in ServiceNow development, with expertise in an enterprise-level environment.
- Experience supporting the customization, administration, and configuration of the ServiceNow tool.
- Experience with HTML, Angular, and JavaScript.
- Experience with Service Catalog and Service Portal within ServiceNow.
- Experience with the Tokyo release. Experience upgrading to Vancouver is a (plus)
- Experience with creating and customizing core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
- Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
- Ability to plan resource requirements from high-level specifications.
- Strong communication skills and the ability to explain complex concepts in plain language.
- Proficient understanding of code versioning tools such as Git / Serena / SVN.
Why you'll love working at PRISM:
- We are a family-oriented company with a strong culture of teamwork, collaboration, and support.
- We foster positivity, continuous growth, and development of all company employees.
- We offer competitive salaries and benefits, including paid time off, health insurance, and 401(k)options.
- We are growing rapidly, and there are many opportunities for advancement.
If you are a talented and experienced ServiceNow Developer looking for a challenging and rewarding opportunity, we encourage you to apply today!