Program Manager ? Infrastructure MSP Transition

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Program Manager - Infrastructure MSP Transition to join our remote team.

Job Description/Role Responsibilities:
Provide successful definition, implementation, and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.
- Deliver programs within the constraints of scope, quality, time, and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors.
- Program-level strategic planning, interaction with executive-level management, complex issue resolution, excellent communications, and team-building skills.
- Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements.
- Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.
- Collaborate closely with internal infrastructure teams, peers in the Transition Management Office (TMO), and global Managed Service Provider (MSP) partners to support a large-scale transition initiative.
- Take ownership of specific transition components and work alongside other program leads and consultants to ensure successful execution of phases such as knowledge transfer, shadowing, reverse shadowing, cutover, and stabilization.
- Ability to take ownership of specific transition components and divide and conquer with other program leads.

Required Skills/Experience
- Experience managing transitions between global managed service providers, particularly with India-based partners, is highly preferred.
- Excellent risk assessment, executive presence, and communication skills.
- Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations.
- Proven people management and team-building skills.
- Demonstrated ability to be flexible/adaptable in exercising judgment in a changing environment and to manage competing priorities.
- Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization.
- Strong ability to assess risk and apply management principles to technology applications/products and business functions.
- Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment.
- Strong communication and presentation skills, with the ability to interact effectively at all levels of the organization, including executive leadership.
- PMP or PMI certification preferred.
- Bachelor s degree in a technical field such as computer science, computer engineering, or related field required.
- Some travel may be required.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($77.00 - 81.50/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.