Engineer, Digital Media Services Engineering - PHL

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
This opportunity is onsite at Comcast's Philadelphia office.

The Engineer, Video Engineering Operations supports the design, maintenance, and operation of Comcast's studio and remote production technologies. This role ensures the technical quality, reliability, and performance of all video production systems across Comcast's facilities, including control rooms, studios, and remote environments in Plymouth and at headquarters. The Engineer works closely with production, operations, and technology teams to support live events, broadcasts, and corporate productions, ensuring all systems function seamlessly to deliver world-class content experiences.

Job Description
Core Responsibilities

Studio & Control Room Operations

• Operate and maintain studio and control room systems to support live and recorded productions.
• Ensure all production systems-video, audio, graphics, and routing-are functioning correctly before and during broadcasts.
• Provide real-time technical support during live productions, troubleshooting and resolving issues quickly.
• Monitor signals, feeds, and recording systems to ensure consistent production quality.

Remote Production Support

• Provide engineering support for remote productions, including setup, signal flow, and live transmission.
• Coordinate with field production teams to ensure technical readiness and reliability for on-location events.
• Assist with system configuration and integration for remote contribution tools and IP-based production workflows.
• Maintain communication with on-site and HQ engineers to ensure seamless delivery of live content.

System Maintenance & Technical Operations

• Support installation, maintenance, and upgrades of studio equipment, including switchers, routers, cameras, and monitors.
• Perform regular inspections, preventive maintenance, and repairs on all production systems.
• Document configurations, wiring, and workflows for operational reference and compliance.
• Partner with engineering leadership to evaluate new technologies and implement system improvements.

Quality Control & Signal Integrity

• Ensure all video and audio signals meet Comcast's technical quality standards.
• Calibrate and monitor signal paths to maintain consistency across broadcast and production environments.
• Troubleshoot encoding, transmission, or routing issues to prevent disruptions.
• Maintain high standards of reliability, redundancy, and performance across all systems.

Collaboration & Workflow Support

• Work closely with producers, directors, and production teams to meet technical requirements for each project.
• Collaborate with IT and network teams on system connectivity, media storage, and infrastructure performance.
• Support coordination between Studio C, Plymouth operations, and other production facilities.
• Provide guidance and technical assistance to operators and production staff as needed.

Qualifications

Required:

• Bachelor's degree in Engineering, Broadcast Technology, or related field (or equivalent experience).
• 3-5 years of experience in video engineering, broadcast operations, or live production environments.
• Strong technical knowledge of video and audio systems, control room workflows, and routing infrastructure.
• Experience operating and maintaining production switchers, intercom systems, and signal monitoring tools.
• Excellent troubleshooting and problem-solving skills in high-pressure production environments.
• Strong communication and teamwork skills with the ability to support cross-functional teams.

Preferred:

• Experience in corporate or network-level broadcast operations.
• Familiarity with IP video, remote contribution systems, and cloud-based production technologies.
• Knowledge of video transmission standards (SDI, NDI, SMPTE 2110) and video codecs.
• Experience supporting live events, remote productions, or multi-camera studio setups.
• Certifications in broadcast engineering, media systems, or related technologies.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience
0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.