Overview
On Site
$20 - $22
Contract - Independent
Contract - W2
Contract - 36 Month(s)
Skills
help desk
Job Details
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Job Title: Help Desk Level 1
Location: FDNY Headquarters 11 MetroTech Center, Brooklyn, NY 11201
Duration: 36+ months
Schedule: Saturday: 12-hour shift (7pm 7am)
Sunday: 12-hour shift (7pm 7am)
Employment Type: Part-Time / Contract (Onsite)
Position Overview:
The Fire Department of the City of New York (FDNY) is seeking a dependable and detail-oriented Level 1 Analyst to provide onsite technical and operational support during weekends. This role is ideal for candidates with foundational IT support experience who are interested in contributing to one of the most respected public safety organizations in the country.
Key Responsibilities:
Provide first-level technical support for FDNY systems and applications.
Monitor system performance and escalate issues as needed.
Assist with data entry, reporting, and documentation tasks.
Support end-users with troubleshooting hardware and software issues.
Perform basic IT tasks such as resetting routers, checking network connectivity, and setting up workstations.
Coordinate with senior analysts and IT teams for issue resolution.
Maintain logs of support activities and ensure timely follow-up.
Ensure compliance with FDNY protocols and data security standards.
Sunday: 12-hour shift (7pm 7am)
Employment Type: Part-Time / Contract (Onsite)
Position Overview:
The Fire Department of the City of New York (FDNY) is seeking a dependable and detail-oriented Level 1 Analyst to provide onsite technical and operational support during weekends. This role is ideal for candidates with foundational IT support experience who are interested in contributing to one of the most respected public safety organizations in the country.
Key Responsibilities:
Provide first-level technical support for FDNY systems and applications.
Monitor system performance and escalate issues as needed.
Assist with data entry, reporting, and documentation tasks.
Support end-users with troubleshooting hardware and software issues.
Perform basic IT tasks such as resetting routers, checking network connectivity, and setting up workstations.
Coordinate with senior analysts and IT teams for issue resolution.
Maintain logs of support activities and ensure timely follow-up.
Ensure compliance with FDNY protocols and data security standards.
Qualifications: Associate s degree or equivalent experience in Information Technology, Computer Science, or a related field.
1+ year of experience in a help desk, IT support, or analyst role preferred.
Strong problem-solving and communication skills.
Familiarity with Microsoft Office Suite and basic IT troubleshooting.
Ability to perform basic hardware and network tasks (e.g., resetting routers, checking cables, restarting systems).
Must be able to work independently and onsite at FDNY facilities during scheduled shifts.
Preferred Skills:
Experience in a public sector or emergency services environment.
Knowledge of ticketing systems (e.g., ServiceNow, Remedy).
Basic understanding of networking and system monitoring tools.
1+ year of experience in a help desk, IT support, or analyst role preferred.
Strong problem-solving and communication skills.
Familiarity with Microsoft Office Suite and basic IT troubleshooting.
Ability to perform basic hardware and network tasks (e.g., resetting routers, checking cables, restarting systems).
Must be able to work independently and onsite at FDNY facilities during scheduled shifts.
Preferred Skills:
Experience in a public sector or emergency services environment.
Knowledge of ticketing systems (e.g., ServiceNow, Remedy).
Basic understanding of networking and system monitoring tools.
Additional Information:
This is an onsite position; remote work is not available.
Candidates must pass a background check and comply with FDNY security protocols.
Training will be provided during weekday hours prior to the start of scheduled shifts.
This is an onsite position; remote work is not available.
Candidates must pass a background check and comply with FDNY security protocols.
Training will be provided during weekday hours prior to the start of scheduled shifts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.