Overview
Skills
Job Details
Job Title: Computer Support Technician
Location: District of Minnesota
- Primary: Minneapolis, MN
- Secondary: St. Paul, MN
Duration: Long Term Contract
Position Overview:
The Computer Support Technician provides technical support to meet the information management needs of the U.S. Attorney s Office. Under the direction of the IT Systems Manager and Specialist, the technician supports networked systems and ensures the availability, functionality, and security of IT systems and data.
Key Responsibilities:
IT Systems & Network Support
- Configure, install, test, and maintain desktop/laptop systems, peripherals, and networked devices
- Perform quality assurance, diagnostics, and implementation of upgrades and patches
- Support Microsoft SQL Server and web-based applications
Customer Support
- Provide end-user assistance, including troubleshooting, training, and issue resolution
- Install and configure hardware/software for desktops, laptops, and mobile devices
- Maintain inventory and manage asset tracking
Security & Data Integrity
- Ensure confidentiality, integrity, and availability of systems and data
- Support cybersecurity efforts, including security compliance and user access controls
- Maintain intranet/internet pages by updating content and ensuring functionality
Litigation & Case Management Support
- Assist in planning and supporting litigation tools and case management systems
Required Knowledge & Competencies:
- Systems Integration: Understanding of IT components and performance optimization
- Operating Systems: Proficient in installing and maintaining modern OS environments and device interoperability
- Security & Recovery: Experience with security tools and troubleshooting methods to ensure high availability
- Web Support: Ability to convert content for intranet/internet, validate links, and resolve errors
- Performance Tuning & Database Management: Knowledge of tools and techniques to improve system performance
Qualifications:
Education:
- Post-high school education required
Experience:
- Hands-on IT-related experience demonstrating proficiency in:
- Attention to Detail: Thorough and conscientious work habits
- Customer Service: Ability to assess and resolve end-user needs
- Problem Solving: Analyze, evaluate, and recommend effective solutions
Experience may be gained through employment or intensive IT training (e.g., certifications).
Clearance & Background Requirements:
- Must pass a DOJ background investigation and receive at least a Minimum Background Investigation (MBI) waiver
- Must meet DOJ Residency Requirements (3 of the last 5 years in the U.S. or federal service overseas)