IT Operations Support Specialist

Job#: 2065911

Job Description:

POSITION SUMMARY:

Location: Bolingbrook, IL -open to remote candidates

Pay Rate: $25-35/hr W2

Duration: Long-term contract

The IT Operations Support Specialist will monitor and support enterprise systems, networks, applications and batch jobs. This position requires the ability to analyze and resolve technical problems and provide technical support for end users. Specialists will also be responsible for communication and escalation of major incidents and outages and must have the ability to communicate and work with a technical and non-technical audience. This position will be part of a high performing team delivering best in class IT services to the business and our customers.

CORE JOB RESPONSIBILITIES:

Monitor and support enterprise systems including but not limited to; Windows and UNIX servers, SQL and Oracle Databases as well as cisco routers and switches.

Administer, monitor and support batch processing and job scheduling. System jobs include Windows and UNIX batch programs, SQL and Oracle stored procedures, SAP programs and other miscellaneous applications.

Monitor and support the end of day procedures for retail stores and ensure successful completion of nightly processing.

IT security administration for enterprise systems.

Use advanced troubleshooting skills to obtain and convey concise problem information for retail stores, corporate office and distribution centers and resolve or escalate incidents in accordance with established procedures.

Coordinate Change Control process through non-Production and Production environments according to policies and procedures

Maintain in-depth knowledge of IT Operations supported products and services.

Work with key business partners reporting on application performance within supported IT services
SKILLS

Delivery and Operations:

Application Support

• Assists in the investigation and resolution of issues relating to applications
• Experience using ServiceNow platform
  • Event management
  • Service mapping
  • Workflow automation
  • Enhance reporting
  • Incident management
• Exp with batch tools
• Network monitoring tools
• Ticketing system exp

Incident Management

• Undertakes the identification, registration and categorization of incidents.
• Gathers information to enable incident resolution and promptly escalates incidents as appropriate

REQUIREMENTS FOR CONSIDERATION:

• Bachelor's degree or equivalent experience
• 2 year of technical support or IT experience
• Strong written and verbal communication skills
• Understanding of Microsoft products with the ability to diagnose application software and hardware problems
• Understanding of IT Operations batch processing, monitoring of devices and systems and change control procedures
• General understanding of retail systems
• Ability to simultaneously and successfully handle multiple, disparate tasks
• Strong customer service, organizational and communication skills
• Experience with Linux command line or program scripting
• Experience with an Enterprise Job Scheduler
• Ability to lift 30 lbs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.