Overview
Full Time
Skills
Tier 1
Accounting
KPI
Tier 2
Dashboard
Leadership
Issue Resolution
Trend Analysis
Process Improvement
Knowledge Transfer
Documentation
Regulatory Compliance
Health Care
HIPAA
ITIL
Service Level
Professional Development
Training
Application Support
Computer Hardware
Computer Networking
Technical Support
Multitasking
Customer Service
Oracle
Cerner
ServiceNow
IT Service Management
Communication
Job Details
Job Title: EHR Application Support Specialist
Duration: 8 Months
Location: Richmond, VA
Key responsibilities:
Required Skills
Duration: 8 Months
Location: Richmond, VA
Key responsibilities:
- Provide Tier 1 (first call resolution) support for EHR end-users on clinical and patient accounting applications.
- Troubleshoot EHR issues, configure settings, set up users, and perform basic technical support tasks.
- Conduct pre- and post-go-live health checks to ensure operational readiness of deployed EHR solutions.
- Monitor KPIs and system usage metrics to identify performance or functional issues.
- Document and track issues, escalate to Tier 2 when necessary, and coordinate resolution with clinical, technical, and vendor teams.
- Maintain sustainment readiness checklists and health dashboards for leadership and command center operations.
- Support post-go-live operations with issue resolution logs, trend analyses, and process improvements.
- Provide on-demand support for issue escalation, diagnosis, and liaison functions between users and support teams.
- Maintain knowledge transfer documentation to ensure smooth operations and handoff to ongoing support teams.
- Ensure compliance with healthcare regulations and policies (e.g., HIPAA).
- Follow ITIL processes and adhere to established Service Level Agreements (SLAs).
- Participate in professional development training to maintain EHR and technology support skills.
Required Skills
- 5+ years Application Support Experience
- 3+ years Technical troubleshooting (hardware, software, and basic networking)
- 3+ years Remote user support
- 3+ years Ability to multitask and handle competing priorities
- 3+ years Customer service experience with diverse technical knowledge levels
- 3+ years Oracle Health Millennium Cerner EHR experience
- 3+ years ServiceNow or other ITSM tool experience
- 3+ years Strong written and oral communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.