UCaaS Telecommunications Engineer

  • Arlington, VA
  • Posted 1 day ago | Updated 11 hours ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

UCaaS
Cisco
Cloud Computing
Documentation
Electrical Wiring
IT Infrastructure
LAN
Law
Microsoft
Migration
Military
Network
Network Security
PBX
PSTN
Process Improvement
SIP
Technical Support
Telecommunications
Testing
Unified Communications
VoIP

Job Details

ASSYST is seeking a UCaaS Telecommunications Engineer to support our client, in a major enterprise voice transformation initiative. This role will contribute to the clients Unified Communications as a Service (UCaaS) program, which involves migrating the existing on-premise legacy voice infrastructure to a modern, cloud-based solution. The selected candidate will be responsible for providing end-to-end technical support including configuration, deployment, testing, troubleshooting, and ongoing maintenance of the clients Microsoft Teams Phone system. Working under the direction of the UCaaS Program Manager, the engineer will assist in migrating multiple departments to the new platform.

Job Title: UCaaS Telecommunications Engineer

Location: Arlington County, VA (Hybrid)

Individual projects within this program include:

  • Migration of clients on-premise Cisco Call Manager users to MS Teams Phone
  • Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways
  • Decommissioning of existing legacy equipment and services according to the clients surplus policies and procedures
  • Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the clients court rooms and meeting spaces

Duties include:

  • Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system
  • Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings
  • Provide operational support for MS Teams Phone during and after migration
  • Ensure enrolled Poly desk phones maintain current software and firmware
  • Develop and maintain documentation, including network diagrams and operational procedures
  • Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements.

Required Experience:

  • 10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required
  • 10+ years IT infrastructure experience such as LAN and network security
  • 3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems
  • Ability to communicate with both technical and non-technical audiences, across all levels of the organization
  • Experience working for federal, state or local government agencies

 

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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