Five9 Developer(Only Locals to (Stamford, CT)

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Five9 solutions
ACD
IVR
CTI
WFM
Omnichannel solutions.

Job Details

Implementation Configuration: Implement and configure Five9 solutions, including call flows, IVR, skills-based routing, and Intelligent Virtual Agents (IVA).

Technical Support /Troubleshooting: Provide direct technical support to customers, diagnose and resolve software-related problems, and handle escalated inquiries.

Platform Optimization: Partner with clients to optimize the Five9 solution, improve system performance, and enhance the end-user experience.

Subject Matter Expertise: Act as a SME for core and advanced Five9 platform features, including ACD, IVR, CTI, WFM, and Omnichannel solutions.

Customer Engagement: Build strong client relationships by effectively interacting with all levels of the customer organization and communicating technical solutions to non-technical stakeholders.

Documentation/Training: Create and maintain technical documentation and provide training to internal teams and end-users on new features and best practices.

API Integration: Support API integrations with other enterprise platforms like Salesforce or ServiceNow.

Continuous Improvement: Stay informed on CCaaS (Contact Center as a Service) trends and recommend enhancements to improve collaboration and scalability.

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About Synergyassure, Inc