Overview
On Site
$20 - $26
Contract - W2
Contract - 3 Month(s)
No Travel Required
Skills
IT Support
Windows OS
Mac
Apple
Laptops
hardware and software
hardware
troubleshooting
Job Details
We are looking for a HelpDesk Analyst II with Windows and Mac Device experience in South Jordan, UT area.
Job Details:
Job Title: Helpdesk Analyst
Job Duration: 3 Months to Permanent/Hire
Job Location: South Jordan, UT 84095
The position will be 100% On-Site in South Jordan, UT.
Job Description:
Key Responsibilities:
Answer, troubleshoot and document support calls and tickets.
Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
Identify, isolate and repair/resolve hardware and software problems.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Utilize ticketing system to document and prioritize work.
Works closely with Manager to purchase hardware and software.
Contribute to technical Support documentation of resolutions, processes, and procedures.
Assesses functional needs to determine specifications for purchases.
Be a contributing member of a Technical Team.
Qualifications:
2-5 years’ experience working in the IT Support field.
Excellent customer service, interpersonal, communication skills.
Extensive knowledge & experience of Windows devices and support of Windows OS.
Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs.
Experience troubleshooting and replacing hardware on both desktop and laptop PCs.
Ability to manage user accounts in Active Directory and Exchange.
Knowledge of how to effectively use Active Directory.
Able and willing to learn new as well as existing technologies.
Experience installing software, patches, updates on desktops and laptops.
Experience troubleshooting basic network, software, printing problems.