Application Support II - Payments Applications

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Application Support
Payments Applications
SQL
UC4
Payments
CTRL-M

Job Details

AVA Consulting is seeking an Application Support II - Payments Applications

Location: Austin, TX

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

  • We are seeking a temporary Application Support Analyst to join the Global Payments Operations (GPO) Production Support team. This person will work alongside a globally distributed team across Austin and India, and will support the mission-critical payment applications that power client's buyer-seller financial flows.
  • This role is ideal for someone with strong application support or operational engineering experience who is comfortable working in complex production environments, interacting with vendors, and ensuring issue resolution aligned with SLA expectations.

Responsibilities:

  • Provide L2+ support for live payment platforms and enterprise payment applications in production
  • Monitor, triage, and resolve incidents using tools like Grafana, Kibana and SQL queries
  • Perform batch job support, including schedule adjustments for SLAs, maintenance windows, and outages
  • Use UC4 to maintain and troubleshoot job orchestration workflows
  • Collaborate with internal partners and vendors (e.g., Adyen, Banking, PayPal) to resolve processing delays or file issues
  • Execute and update SOPs, dashboards, and knowledge base content
  • Support compliance-related workflows (e.g., KYC, SAR, FIU) and ensure event data pipelines are monitored and functional
  • Participate in post-release smoke testing and steady-state support for new features
  • Perform validation checks, track error logs, and follow through with corrective actions across functional domains such as: Seller payouts, Tax reporting (e.g., 1099K, DAC7), Invoice generation and reconciliations, Disputes and collections, Raise defects or enhancement requests with product teams and document root cause and resolution patterns.

Required Skills and Experience:

  • 2 4 years of application support or production operations experience (preferably in fintech, banking, or enterprise SaaS)
  • Strong experience with Unix/Linux, Python or Shell scripting, and querying using SQL / PL-SQL
  • Experience with one or more orchestration/scheduling tools: UC4, or CTRL-M
  • Familiarity with monitoring/logging tools like Grafana, Kibana
  • Exposure to payments, billing, finance, or compliance systems preferred
  • Ability to coordinate across technical and functional teams to resolve time-sensitive issues

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

Fax:

Web:

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