Operations Manager

Overview

Hybrid
$45 - $50
Contract - W2

Skills

Analytics
Budget
Budget Management
Dashboard
Data Analysis
Finance
Microsoft Excel
Onboarding
Operational Efficiency
Pivot Table
Policies and Procedures
Project Coordination

Job Details

Top 3 requirements to hire? Project Coordination, Data Analysis, Workflow Improvement

Under the supervision of the Director of Operations, the Operations Manager / Project Specialist will work independently to evaluate, administer, implement, and enhance projects and processes across the operational functions of the WellMD & WellPhD Center. Core responsibilities include:

  • Reviewing, recommending, and administering improvements to processes and policies.
  • Executing and supporting complex financial transactions and scenarios.
  • Drafting clear and effective communication materials related to procedural and policy updates for the Center.
  • Developing and maintaining lists and databases.
  • Analyzing data and generating complex reports with actionable insights.
  • Collaborating with other teams (Education, Programs, Communications, etc.) to provide cross-functional operational support.
  • Project-Managing Center-wide initiatives within the Operations functional area to ensure proper planning, on-time execution, and issue resolution.

The Operations Manager / Project Specialist will also facilitate the creation and execution of operational systems to enable the strategic goals of the Center.
The Operations Manager / Project Specialist will drive the collection and organization of data, the creation of lists and databases, and the ongoing validation of accuracy.
The Operations Manager / Project Specialist will drive the collection and organization of data, the creation of lists and databases, and the ongoing validation of accuracy. Examples include:

  • Faculty
  • Residents & Fellows
  • Individual Profiles
  • Departmental Profiles
  • Education & Program Participation
  • Eligibility Requirements
  • Communication Distribution Lists

The Operations Manager / Project Specialist will also be responsible for pulling data, analyzing trends, create complex reports, and recommending data-informed solutions in support of Center goals. Key areas of focus include:

  • Survey Analytics:
    • Departmental Results
    • Longitudinal Data Field Matching
    • Response Rate Tracking
    • Progress Reporting
  • Clinical Incentive Reporting
  • General Reports for Center-wide Initiatives (e.g., progress metrics, insights, and dashboards)

The Operations Manager / Project Specialist will be oversee financial operations for the WellMD & WellPhD Center, including:

  • Acting as primary approver for financial expenditures.
  • Leading budget forecasting, communication, and tracking efforts.
  • Providing support for expense reconciliation and issue resolution.
  • Managing complex financial scenarios and guiding team members through planning and processing tasks related to expenses, budgets, contracts, and POs.

DESIRED QUALIFICATIONS:

  • Strong background in developing and optimizing operational workflows, policies, and procedures across diverse functional areas.
  • Proficiency in financial operations including forecasting, reconciliations, complex transactions, and budget management.
  • Skilled in creating and maintaining organized databases, lists, and resource infrastructure to support operational efficiency.
  • Experience in analyzing complex datasets and building actionable reports and dashboards to inform strategic decisions.
  • Adept at crafting clear, effective communication materials for internal stakeholders, including procedural updates and policy rollouts.
  • Demonstrated success in delivering training to team members, and onboarding programs to support new hires.
  • Background in office management, including coordinating daily operations and supporting team logistics.
  • Experience supporting project coordination efforts, including task tracking, documentation, and timeline management.
  • Proven ability to collaborate with cross-functional teams.


EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

  • Demonstrated ability to prioritize own work and multi-task.
  • Demonstrated excellent organizational skills.
  • Demonstrated ability to take initiative and ownership of projects.
  • Ability to communicate effectively both orally and in writing.
  • Ability to routinely and independently exercise sound judgment in making decisions.
  • Strong technical proficiency with Smartsheet, Google Workspace (Docs, Sheets, Slides, Drive), and advanced Excel functions including pivot tables.
  • Keen attention to details; commitment to the accuracy and integrity of all data, reports, and documentation.
  • Demonstrated experience working independently and as part of a team.
  • Relevant subject matter knowledge.
  • Ability to direct the work of others, for jobs requiring supervision.


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