Cloud Operations Engineer

Cloud Operations Engineer Career Opportunity
This is a rare opportunity to be part of an innovative product launching in an area new to cloud services. The primary focus of this role is deploying, maintaining, and supporting state-of-the-art cloud solutions used for digital evidence management by Public Safety and Law Enforcement customers worldwide. You will assist product teams to successfully introduce new products and versions to market as well as champion supportability and preventative action on behalf of customers.

Cloud Operations Engineer Role and Responsibilities

• Provide 2nd and 3rd line engineering support to the product
• Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud
• Working closely with the development team to ensure successful deployment of software packages
• Defining and implementing regular maintenance and health monitoring procedures
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or development team
• Take into account technical and commercial relationships with end users, partners and service providers
• Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations
• Participate in 24x7 on-call rotations

Cloud Operations Engineer Required Skills and Qualifications

• The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.
• Relevant technical customer support experience preferred, particularly within a Public Safety environment
• Understanding what represents good customer service and how to deliver it is essential
• Previous experience within an application, software or product support role is desirable
• Working knowledge of Windows server and client technology, ideally supporting web applications and services
• Experience with web applications and configuration management
• Efficient, effective and respectful communication skills both with customers and within internal departments, including:
  • Excellent written and spoken English
  • Good listener, able to identify and validate assumptions
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks
• Focused and calm under pressure
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Must be eligible to obtain a US Security Clearance
• Bachelors Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered

Cloud Operations Engineer Desired Skills and Qualifications

• Knowledge of Azure Portal and familiarity with Azure services
• Experience of Scripting
• Experience with basic SQL querying or report creation (Power BI)
• Knowledge of Elastic Search and Kibana
• Experience of configuring Application Monitoring and Dashboards
• Experience working in an ITIL environment

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