Project Manager

Project Manager Santa Clara, CA 95054 12+ Months Fully Remote Pay Rate: $29/Hour on W2 The Professional Services Senior Project Manager for Latin America is at the heart of our customer's success. You will take charge of a dynamic portfolio of high volume, strategic projects (typically 90 - 180 days of effort). As the primary point of contact and trusted advisor for our customers across the LATAM region, you will be responsible for managing all deployment resources and ensuring that every deliverable is met on time, within budget, and to the highest quality standard. This crucial role demands exceptional agility and precision, driving a high volume of technical service engagements to successful completion and ensuring a best in class customer experience. Responsibilities Establishing the Foundation:

• Identifying all project contacts from the Statement of Work, including both customer and Client personnel.
• Collaborating with project partners and stakeholders to meticulously define and control project scope, requirements, and deliverables.
• Building the right team by determining project partners, structuring the team with both technical and business resources, and ensuring all necessary resources are assigned or requested for the engagement.
• Working with stakeholders to schedule and launch the project through kickoff calls and setting clear start dates.
• Developing and continually adapting the project schedule using the best tools and techniques to meet evolving demands.

Driving Execution & Customer Partnership:

• Crafting and implementing detailed project work schedules, adjusting them as project needs change.
• Ensuring universal understanding across internal and customer teams regarding project scope, individual accountabilities, and critical timelines.
• Managing the daily operational flow of projects, including specialized service operational projects that optimize delivery and communication.
• Serve as the primary point of escalation for all project-related issues, professionally managing customer expectations and collaborating with internal leadership to resolve conflicts.
• Act as a trusted advisor to the customer, building strong relationships and managing expectations from kickoff through project closeout.

Skills:
Ensuring Quality & Mitigating Risk:

• Conducting thorough reviews of all team deliverables before client submission to uphold our quality standards.
• Championing and applying the Palo Alto Networks Project Management methodology while proactively identifying and championing opportunities for process improvement.
• Proactively identifying, documenting, and minimizing project risks and exposures.
• Rigorously manage and defend project scope, identifying and documenting all change requests to ensure project profitability and successful delivery of contracted deliverables.

Transparent Reporting & Documentation:

• Guaranteeing all project documents are comprehensive, up-to-date, and properly archived.
• Providing weekly reports on team hours and expenses for clear financial oversight.
• Delivering clear, concise, and professional weekly customer status reports from project inception until completion of services or deliverables.
• Partner with Sales and Account Management teams to identify and report on new service or expansion opportunities uncovered during project execution.
• Requirements
• Fluent (speak, read, and write) in both Spanish and English. Professional proficiency in Portuguese is a plus if corresponding with customers in Brazil.
• Excellent communication skills, including written, verbal, presentation, and adaptive skills to manage both executive and technical stakeholders.
• Exceptional organizational skills, including tool utilization (spreadsheets, project management tools), information capture, attention to detail, and prioritization in a high-volume environment.
• Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations.
• Proven experience managing the deployment of technical enterprise solutions, preferably in SaaS, networking, or cybersecurity.
• A minimum of 5-7+ years of progressive experience in customer-facing Professional Services Project Management.
• PMP, PRINCE2, or equivalent project management certification is strongly preferred.
• Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus.

Education:

• BS in Computer Science, MIS, Business, or equivalent education/training/experience.

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