Senior Business Analyst - Cybersecurity Service Delivery Team

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Job Title

Senior Business Analyst - Cybersecurity Service Delivery Team

About your role:

We are seeking a highly skilled Senior Business Analyst to join our newly formed Cybersecurity Service Delivery Team. This role is pivotal in enabling our Cybersecurity organization to enhance the quality and efficiency of our service delivery processes. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a keen understanding of business operations within the financial services sector.

What you'll do:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to service delivery.
• Develop and maintain process maps, workflows, and other documentation to illustrate current and proposed service delivery processes.
• Identify opportunities for improvement in service delivery operations and recommend solutions that align with organizational goals.
• Analyze data to assess the performance of service delivery processes and implement metrics to measure success and drive continuous improvement.
• Facilitate workshops and meetings with cross-functional teams to elicit feedback and drive consensus on service delivery initiatives.
• Support the implementation of project plans, ensuring delivery is on time, within scope, and within budget.
• Act as a liaison between business units and technical teams to ensure alignment and understanding of service delivery requirements.
• Provide training and support to team members and stakeholders as needed, fostering a culture of knowledge sharing and continuous learning.

Experience you'll need to have:

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field preferred, but not required.
• A minimum of 5 years of experience as a Business Analyst, with a focus on service delivery or operations in the financial services industry.
• Demonstrated experience in process improvement methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
• Proficiency in business analysis tools and software, as well as Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Salary Range

$90,000.00 - $158,400.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.