Overview
On Site
USD 70.00 - 75.00 per hour
Full Time
Skills
Customer Support
Reporting
Continuous Improvement
Computer Hardware
Operational Excellence
Service Delivery
Lifecycle Management
Patch Management
Microsoft Windows
Migration
Messaging
BYOD
Mobile Device Management
Master Data Management
Technical Support
IT Management
IT Operations
Regulatory Compliance
HIPAA
Healthcare Information Technology
Configuration Management Database
Licensing Management
Inventory
Analytical Skill
Problem Solving
Communication
Management
Leadership
Team Building
Conflict Resolution
Strategic Thinking
Business Acumen
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Exciting opportunity at one of our long-standing customers. Our customer would prefer a contract to hire for this opportunity, but there is a slight chance it could be a direct placement.
Location
This is a hybrid role, majority of the time will be spent onsite in San Diego, CA.
Job Summary
We are seeking a dynamic and experienced IT Customer Support Services Manager to lead our End User Services (EUS) team. Reporting to the CTO, this role oversees the delivery, support, and continuous improvement of software and hardware services for end-user devices. The manager will ensure compliance with HIPAA and security standards while driving operational excellence and team development.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Skills & Competencies
Pay and Benefits
The pay range for this position is $70.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Diego,CA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location
This is a hybrid role, majority of the time will be spent onsite in San Diego, CA.
Job Summary
We are seeking a dynamic and experienced IT Customer Support Services Manager to lead our End User Services (EUS) team. Reporting to the CTO, this role oversees the delivery, support, and continuous improvement of software and hardware services for end-user devices. The manager will ensure compliance with HIPAA and security standards while driving operational excellence and team development.
Key Responsibilities
- Lead and manage EUS operations, including service delivery, technical support, and device lifecycle management.
- Oversee workstation imaging, patch management, and asset inventory.
- Direct programs such as Windows 11 migration, Secure Messaging, BYOD/MDM.
- Hire, evaluate, and develop team members (FTEs and Contractors); manage performance and resolve conflicts.
- Ensure compliance with HIPAA and internal security policies.
- Collaborate with stakeholders across departments and vendors to deliver high-quality IT support.
Required Qualifications
- Bachelor's degree in a related field.
- Minimum 5 years of experience in a similar IT management role.
- Proven experience managing technical teams and IT operations.
- Strong understanding of hospital systems and compliance (HIPAA, security).
Preferred Qualifications
- Master's degree in a related field.
- 10+ years of experience in IT or healthcare IT environments.
- Experience with CMDB, license management, and IT inventory systems.
Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a high-pressure environment.
- Demonstrated leadership in team development and conflict resolution.
- Strategic thinking and business acumen.
Pay and Benefits
The pay range for this position is $70.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Diego,CA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.