IT Analyst (Software License)

Position Type:
Contract
Remote: Need to be in Eastern Time Zone, ideally Georgia-based.

Required:

• Required Skills & Qualifications
  • Bachelor s degree in Information Technology, Business Administration, or related field.
  • 3+ years of experience in IT asset or license management.
  • Strong understanding of software licensing models (e.g., subscription, perpetual, concurrent).
  • Experience with SaaS requirements
  • Proficiency in Excel and data analysis for tracking and reporting.
  • Excellent communication and negotiation skills.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Solid understanding of Accounting principles
• Preferred Qualifications
  • ITIL or SAM certification.
  • Familiarity with enterprise software vendors (e.g., Microsoft, Adobe, Oracle, Autodesk).
  • Experience with compliance frameworks and audit processes.
• Have strong analytical skills, attention to detail, and a deep understanding of operational processes, software licensing models and asset management practices.

• The Business Operations Administrator is responsible for reviewing contracts, process management improvements, reporting, regional support and managing and optimizing the organization s software licensing portfolio.
• Ensures compliance with vendor agreements, minimizes licensing costs, and supports internal teams with license provisioning and tracking.
• Key Responsibilities
• License Management & Compliance
  • Maintain an accurate inventory of software licenses across the organization.
  • Monitor usage to ensure compliance with licensing agreements and avoid overuse or underutilization.
  • Conduct regular audits and prepare reports for internal stakeholders and external vendors.
• Procurement & Renewals
  • Coordinate with procurement and vendors to acquire new licenses and renew existing ones.
  • Track expiration dates and initiate timely renewals to prevent service disruptions.
  • Evaluate cost-effective (supplier) licensing options and recommend changes when appropriate.
• Support & Provisioning
  • Assist IT support teams in provisioning software licenses to end users.
  • Respond to license-related inquiries and troubleshoot access or activation issues.
  • Maintain documentation for license allocation and user entitlements.
• Vendor & Stakeholder Collaboration
  • Liaise with software vendors to understand licensing terms and negotiate contracts.
  • Collaborate with finance and legal teams to ensure alignment with budget and compliance policies.
  • Provide training and guidance to internal teams on software usage policies
• Regional Support
  • Support GEOs in contract entry to ensure proper revenue and cost allocation.
  • Responds to escalated order processing issues which require collaboration across multiple teams and GEO s.
  • Ensures timely development of accurate reports and analysis to support corporate goals and strategies.