IT Application Operations Specialist - Remote (5 Openings)

Overview

Remote
Contract - W2
Contract - 1 year

Skills

Communication
IT Operations
sound judgment

Job Details

DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist:
Kunal at

Title: IT Application Operations Specialist - Remote (5 Openings)
Location: Remote
Duration: 12 Months with possible extensions.
1 year from Start Date with possible extensions.
Positions will be Remote within the United States.
Description:
This position is NonExempt.
  • Hours over 40 will be paid at Time and a Half.
10+ YEARS OF EXPERIENCE IN THE FOLLOWING:
RESPONSIBILITIES:
  • The primary function is to resolve or escalate calls that have been entered into the support system by the Level 1 Analyst.
  • Review problem tickets and respond to user within established standards
  • Resolve open tickets in a timely and professional manner
  • Following established SOP, BOP's
  • Manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved
  • Provide a positive customer service experience to the customer; participate in other projects as requested. COMPETENCIES: Strong customer service; strong interpersonal, organizational and communication skills
  • Ability to work in a fast paced changing environment
  • Understanding of Windows based applications
  • Ability to diagnose application software and hardware problems
  • Ability to recognize priority issues and escalate accordingly
  • Ability to translate technical terms into non-technical language
Working knowledge of:
  • Modems and data communications, checking PC network connections;
  • Identifying and correcting memory issues;
  • Resetting network and Internet passwords;
  • Using browser and network utilities;
  • Resetting Internet proxy configurations;
  • Install and setup applications;
  • NT navigation and directory structure;
  • Windows disk utilities to correct common errors;
  • Network error messages to determine causes.
QUALIFICATIONS:
  • Associates degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  • 4 years of degree in IT field.
  • If candidates are not with a Degree, then atleast 4 years of administrative experience is required.
  • Certifications are preferred.
Looking for:
  • List 3-5 hard requirements for the role: 4 year degree or 4 years direct experience in IT.
List any preferred requirements that would stand out on a resume:
  • Knowledge of Atlassian Products specifically JSM.
  • Experience working with Managers high level of communication skills.
  • Experience working extremely closely with an IT team.
List Top 3 Skills you are looking for:
  • Experience writing tools for and using API's ~ We have an occasional need to work with various API's in the software/tools we manage. While we do have a resource for this in a separate department, it would be a 'nice-to-have' if we found someone that had experience with working with APIs here.
  • Atlassian Knowledge/Experience
  • SharePoint Admin background
Prefered Skills:
  • Looking for candidates with experience in Atlassian products (Jira), confluence, Jira service management, SharePoint background, vendor management, heavy technical background, API, programming abilities, with good written and verbal communication skills.
  • Required Years' of experience: 4
  • Required education level/certifications: 4 year degree in IT related field.
Daily tasks/duties and department interactions:
  • Task widely vary from processing Jira Requests to meeting with ADC Managers to discuss Vendor OnBoarding. Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees.
Description of work environment/department:
  • Remote workers. Most communication is done via Slack and Teams with some email. Many meetings with ADC employees/managers.

Experience:

  • No. of experience required- 4 years
  • AS degree is also considerable with 15 years of relevant experience.
  • Industry experience is not required but nice to have experience is preferred over a degree

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.