Technical Support Specialist SketchUp

Overview

Remote
$20 - $24
Contract - W2

Skills

Active Listening
Attention To Detail
Communication
Knowledge Base
Workflow
Software Troubleshooting

Job Details

Seeking a new job opportunity? Don t miss this role! Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Support Specialist SketchUp for a contract position! Interested? Get more details below.

  • Contract Duration: 6-months
  • Worksite Location: Remote
  • Pay rate: $20.00 - $24.00 per hour


What you'll do in this role:

  • Engage with customers in a friendly, empathetic, and professional manner to build trust and effectively resolve technical issues
  • Respond to approximately 25 email requests and 10 phone inquiries per day to meet service level expectations
  • Actively manage individual queues and backlogs, resolving outstanding cases to maintain workflow efficiency
  • Document all customer interactions clearly, including contact details, reported issues, and troubleshooting steps taken
  • Support customer requests across multiple channels including phone, email, chat, and case queues
  • Assist customers with account and subscription issues such as billing, authorization, entitlement management, downloads, installations, extensions, crashes, and bug tracking
  • Apply relevant knowledge base content to resolve issues and escalate requests when necessary
  • Follow established communication protocols and escalate incidents appropriately
  • Stay current on product knowledge, system updates, and promotions through regular training and education


What you'll bring to the role:

  • At least 2 years of experience providing support via chat, phone, and email
  • A customer-first mindset with a high level of empathy, patience, and professionalism
  • Technical proficiency and comfort with computer systems, software troubleshooting, and Google Suite
  • Strong written and verbal communication skills, including active listening and the ability to adapt to various audiences
  • Excellent time management and prioritization skills to handle high volumes of requests efficiently
  • Keen attention to detail when diagnosing issues and documenting interactions
  • Calm and composed demeanor under pressure, especially in high-stress scenarios
  • Strong troubleshooting abilities to identify and resolve technical issues quickly
  • Self-motivation and comfort working in a remote setting with occasional in-office collaboration



As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.