ServiceNow CMDB Developer

Westford, MA onsite 3 days/week (tues/wed/thurs)- locals only

Exp level: 14+ years

F2F interview required

We are seeking a skilled and experienced ServiceNow CMDB Developer to join our dynamic collaboration team. The ideal candidate will have a strong background in developing and implementing ServiceNow CMDB and possess a comprehensive understanding of other ServiceNow modules such as ITAM, ITSM, and ITBM.
Key Responsibilities:

• Architect and implement ITAM solutions using industry best practices.
• Independently develop and manage Service Asset & Configuration Management.
• Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
• Manage integrations for assets, vulnerability management, and discovery with other systems.
• Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows).
• Optimize procedures for updating CI data, including the use of automated processes and discovery tools.
• Maintain current ServiceNow Discovery configuration and administer changes to schedules as needed.
• Use JavaScript as necessary to author business rules, control form behavior, and create/modify existing workflow activities
• Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
• Develop and maintain technical documentation, including design specifications, test plans, and user guides.
• Conduct system testing, troubleshooting, and debugging to ensure optimal performance.
• Provide technical support and training to end-users and stakeholders.
• Stay current with ServiceNow updates, best practices, and industry trends.
• Attention to detail and ability to manage multiple task

Desirable Experience

• Experience with CSM, ITAM, and ITOM.
• Excellent knowledge of ServiceNow best practices and latest features.
• ServiceNow Certified System Administrator (CSA)
• Knowledge of ITIL processes

Professional

• Minimum of 3 - 5 years of experience with ServiceNow.
• Minimum of 5+ years of experience in the IT industry.

Educational Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.