Information Technology Specialist III

Lassen Community College District

Susanville, CA 96130

Information Technology Specialist III

Salary: $68,734.10 - $101,822.99

Close Date: 07/29/2025

Performs a complete range of one-on-one and small group instruction, help, and troubleshooting on common to advanced microcomputer and software problems used for administration, education, and libraries. Performs a wide variety of complicated diagnostic inspections and repair on standalone and networked microcomputer hardware and software for administration, education, and libraries. Installs, maintains and troubleshoots computer networks, including those for libraries.

Education and Experience

Two years of college-level course work in microcomputer hardware and software components, microcomputer operating systems and data communications software, supplemented by 2 years of related experience. Alternatively, one year of college-level course work in the same areas and four years of additional job training or experience. Additional experience may substitute for higher education.

Essential Duties and Responsibilities

Depending on the area of concentration, incumbents are expected to perform some, not all, of the following duties:

• Receives and responds to calls and personal inquiries regarding questions and problems with usage of advanced personal computer software and input and output of documents, data, and telecommunications to and from computer hardware. Examples of software include, but are not limited to education industry special programs, accounting systems, HRIS, word processing, spreadsheets, graphics, desktop publishing, bibliographic search, internet, electronic mail, special productivity tools, and teaching tools.
• Documents help desk calls and assigns questions and solutions to a predetermined index that is accessible by others.
• In small group settings or on a one-to-one basis, instructs and illustrates the use of a variety of business and educational software such as learning tools, word processing, spreadsheet, data bases, and graphics. Concentrates on advanced software.
• Provides and monitors security for the local and wide-area networks and related software.
• Troubleshoot networks by identifying problems, asking questions of users, determining and implementing appropriate resolution.
• Participates in planning and design of network systems under the supervision and approval of the Network Manager or Analyst. Provides other ancillary support to network system and installation staff as requested.
• Installs, tests and maintains both networked and stand-alone personal computer systems. Installs and configures operating system software, including DOS and Windows, and adjusts to suit user needs. Reconfigures and relocates computer equipment as needed. Understands and uses diagnostic tools and software for personal computer problem determination.
• Installs, tests and maintains copper and fiber optic computer cabling systems to support networked computer systems on campus and satellite sites. Establishes and maintains records of computer cable paths utilizing campus floor plans.
• Performs other duties as assigned that support the overall objective of the position.

Diversity Statement

All employees must have an equity - minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Knowledge and Skills

Requires advanced technical knowledge of personal computer operations, including the relationship and usage of various input and output components, business and education support software, and terminology. Requires a working knowledge of network operations, security, and data communications cabling. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires sufficient communication skills to conduct small group and individual instruction and technical assistance on the use and application of PC-based software, internet, and connectivity software; small group instruction on common software.

Abilities

Must be able to perform all of the relevant duties of the position with minimal supervision. Must be able to operate a variety of computer terminals, printers, and peripheral equipment. Requires the ability to analyze a variety of technical problems and to develop and apply appropriate solutions, including those involving connections between computers. Must be able to read, understand and apply information from technical manuals. Must be able to deliver instruction to small groups. Must be able to prioritize work in order to meet deadlines and maintain schedules.