Overview
On Site
$DOE
Full Time
Contract - W2
Contract - 3+ month(s)
Skills
contact center
Operations Manager
Job Details
Job Title: Operations Manager Contact Center (Level 7)
Location: San Jos , Costa Rica, 10203
Duration: 3 Months Contract to Hire
Location: San Jos , Costa Rica, 10203
Duration: 3 Months Contract to Hire
Job Description
The Operations Manager is responsible for overall contact center operations, ensuring strategic performance, client satisfaction, and process excellence.
The Operations Manager is responsible for overall contact center operations, ensuring strategic performance, client satisfaction, and process excellence.
Key Responsibilities
Lead end-to-end operations across multiple teams or functions.
Set performance targets and manage forecasting and staffing.
Drive process optimization and operational improvements.
Manage stakeholder and client communication.
Ensure compliance with policies, regulations, and service levels.
Lead end-to-end operations across multiple teams or functions.
Set performance targets and manage forecasting and staffing.
Drive process optimization and operational improvements.
Manage stakeholder and client communication.
Ensure compliance with policies, regulations, and service levels.
Required Skills
Proven leadership in large-scale operations.
Expertise in performance management and planning.
Strong analytical and communication skills.
Experience in banking or financial services preferred.
Proven leadership in large-scale operations.
Expertise in performance management and planning.
Strong analytical and communication skills.
Experience in banking or financial services preferred.
Education
Bachelor's degree required; master's preferred.
Bachelor's degree required; master's preferred.
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