IT SPECIALIST (SYSADMIN/CUSTSPT)

Summary

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

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• You will install operating systems and all required and optional authorized software applications on all end user computing devices (e.g. workstations, laptops, tablets, smartphones, Internet connected devices).
• You will evaluate, research, and report trends and patterns in customer support issues.
• You will track, manage and report equipment inventories, life cycle management of hardware, software (and/or software licenses), and equipment disposal in accordance with policies and directives.
• You will facilitate annual Information Assurance (IA) awareness training and assist the command in reporting loss or theft of information systems suspected of containing Personally Identifiable Information (PII).
• You will assist staff in identifying and purchasing new equipment and services to meet operational needs and initiate, track, and reconcile Information Technology Purchase Requests (ITPR).

Requirements

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Conditions of employment

• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.
• You will be required to obtain and maintain an interim and/or final SECRET security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role (TECHNICAL SUPPORT SPEC), proficiency level (BASIC) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This is a Cyberspace Workforce position, work role (NETWORK OPERATIONS SPEC), proficiency level (BASIC) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This is a Cyberspace Workforce position, work role (SYSTEM ADMINISTRATOR), proficiency level (BASIC) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• You will be required to obtain and maintain a current valid United States driver's license.
• You will be required to obtain and maintain Information Assurance Training (IAT Level II) as required by DoD policies and directives.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• Travel/Temporary Additional Duty (TAD) period is approximately 35%. A passport may be required.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Studying and analyzing unsatisfactory characteristics of presented items.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing advice and assistance to customers on the optimal use of the facility infrastructure, networks, and audio/video capabilities.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Facilitating presentations, briefings, conferences, classes, and ceremonies.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifying deficiencies and recommending necessary changes.

In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector: Providing Information Technology (IT) technical and administrative support in troubleshooting, configuration, customer assistance, customer training, and/or account management; providing systems and equipment access; AND ensuring the application of information security policies and procedures when delivering customer support services.

Additional qualification information can be found from the following Office of Personnel Management website: ;br>
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of the specialized experience listed in the Qualifications section, applicants may qualify for the position based on education OR equivalent combination of experience and education as follows:

• I have successfully completed a master's degree or equivalent graduate degree OR
• I have successfully completed two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree OR
• I have a combination of experience and graduate education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent.

Note: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

All academic degrees and coursework must be from accredited or pre-accredited institutions.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

Several vacancies may be filled.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: ;br>
Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.