Become a part of our caring community and help us put health firstThe Sr. Emerging Technology Engineer is a forward-facing piece of the Digital Customer Assistance Agile Release Train (DCA ART). The Emerging Technology Engineer will be primarily focused on the development, programming and training complex networks of algorithms that will enable artificial intelligence systems to mimic human cognitive functions.
Job Description:
- Build AI models using machine learning algorithms, deep learning neural networks, and large language models (LLMs).
- Research and recommend changes to foundation architecture.
- Support research projects to identify and evaluate emerging technologies.
- Interfaces with users and staff to evaluate possible implementation of the new technology in the enterprise, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
- Analyzes and researches process of deployment and assists in this process.
- Begins to influence department's strategy.
- Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
- Exercises considerable latitude in determining objectives and approaches to assignments.
Product taxonomy capabilities involved:
- Chat (asynchronous, synchronous)
- Chatbot
- SMS/Text (2-way)
- Intelligent Virtual Assistant (IVA)
- Interactive Voice Response (IVR)
- Video Conferencing
- Co-Browse
- Fax2Mail
- Quality Management
- Workforce Management
- Customer Data Interactions
Emerging Technology Engineer key responsibilities:
- Design, develop, and implement cognitive solutions
- Collaborate with cross-functional teams
- Conduct research and analysis
- Manage the AI lifecycle
- Infrastructure and data management
- Develop and maintain AI strategies
- Analysis and experimentation
- Ensure ethical AI and responsible development
- Troubleshoot and resolve technical issues
- Prepare technical documentation
Use your skills to make an impact Required Qualifications:- Bachelor's degree in computer science, Engineering, Data Science, or a related technical field
- 5 or more years of technical experience
- 3+ years of experience building and deploying AI/ML models
- Certifications in Genesys CCaaS, AWS, and/or Google Cloud Platform
- Proficient in programming (Python, Java, or R)
- Research experience in emerging technologies
- 2+ years' experience with chatbots, IVA, IVR, SMS/Text, or video conferencing
- 2+ years' experience with cognitive solutions (chat, co-browse, Fax2Mail, quality/workforce management)
- Passion for improving consumer experiences
Preferred Qualifications:- Master's or PhD in a related field
- Experience in healthcare or customer assistance platforms
- Knowledge of ethical AI and regulatory compliance
- Familiarity with cloud AI infrastructure (AWS, Azure, Google Cloud)
- Experience leading or influencing department strategy
- Certifications in AI/ML or cloud technologies
- Experience with data privacy and security best practices
Why Humana? You'll experience the following perks as a full-time Humana employee: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Interview Format: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
#LI-Remote
Social Security TaskHumana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 11-07-2025
About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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