Overview
On Site
$$63.30hr - $68.30hr
Contract - W2
Contract - to 2025-12-31
Skills
Application Operation Analyst
Job Details
Job Description:
Pay Range: $63.30hr - $68.30hr
- The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst.
- Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks.
- Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst.
- Escalates to more experienced resources on unusual or more difficult problems.
- Fields a broader range of assignments and may be asked to develop solutions. Individuals may begin to be responsible for scoping work.
- Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.
- Analyzes existing Smart Meter application interfaces and tools, prepares logical models and procedures, creates.
- SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
- Diagnoses, isolates and corrects data and performance faults in the systems involved.
- Prepares and obtains approval of system and development documentation.
- Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
- Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
- Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.
- Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
- Executes quality control tasks as directed.
- Meter to Cash Customer Care organization metrics and service level agreements.
- Develops conversion and implementation plans.
- Assist in the definition, development, and documentation of Smart Meter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
- Proposes enhancements to procedures, processes and tools based on experiences with current methods.
- Provide timely, professional, straight forward (non-technical) communications .
- May also interact with suppliers and contractors when warranted.
- Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.
- Has excellent written and verbal communications skills.
- Is able to work and communicate across multiple departments.
- Has excellent analytical, problem-solving and technical troubleshooting skills.
- Is able to work independently and as part of a team.
- BA/BS in Computer Science, Business, or equivalent experience.
- 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience.
- Experience with design and deployment of large scale and complex infrastructure-application systems.
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