Senior Application Support Engineer (Salesforce + Copado + AWS)

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Copado Deployment
Salesforce Apex
Lightning Web Components
LWC
Salesforce Service Cloud
Salesforce Community
Experience Cloud
API Integration
Java Spring Boot
Microservices Support
Kubernetes
AWS EKS
AWS
EC2
S3
RDS
Lambda
VPC
Route 53
Terraform
CloudFormation
MongoDB
Oracle
Kafka Troubleshooting
Windows Administration
Linux
PowerShell scripting
Bash
Python
AWS CLI
COTS Support
deFI
Fiserv
Application Support L2/L3
Salesforce Developer Certification
Computer Networking
Customer Relationship Management (CRM)
Cloud Computing
Collaboration
Command-line Interface
Amazon Web Services
Apex
Application Support
COTS
Communication
API
Amazon EC2
Amazon RDS
Amazon Route 53
Amazon S3
Apache Kafka
Remote Desktop Services
Salesforce.com
Scripting
Spring Framework
Virtual Private Cloud
Network Layer
Oracle Application Express
Presentations
Windows PowerShell
Management
Messaging
Microservices
Microsoft Windows
Data Link Layer
Database
DevOps
Documentation
JIRA
Java

Job Details

We are seeking a highly skilled Senior Application Support Engineer with strong expertise in Salesforce (Apex, LWC, Service Cloud, Community Cloud), Copado deployment, Java/Spring Boot microservices, AWS cloud, and Kubernetes/EKS. This role requires deep technical hands-on experience, strong troubleshooting skills, automation capability, and the ability to support applications in a fast-paced enterprise environment.

This is an onsite-only role in Plano, TX, requiring close collaboration with engineering, DevOps, and business teams.
Key Responsibilities
Salesforce & Copado
  • Deploy Salesforce applications using Copado (mandatory).
  • Support Salesforce Community Cloud, Experience Cloud, and Service Cloud applications.
  • Strong understanding of CRM processes.
  • Work with Apex, LWC (Lightning Web Components), Flows, API Integrations.
  • Support Service Cloud features such as Web-to-Case, Assignment Rules.
Java & Microservices
  • Provide L2/L3 support for Java and Spring Boot Microservices.
  • Troubleshoot application issues, logs, performance, and integrations.
AWS Cloud & Infrastructure
  • Support and manage AWS services:
    EC2, S3, RDS, Lambda, VPC, Route 53, EKS, Kubernetes
  • Deploy containerized applications into EKS clusters.
  • Troubleshoot issues within Kubernetes pods, nodes, services, and networking.
  • Strong experience in Terraform, CloudFormation, and cloud automation.
Databases & Messaging
  • Support databases such as MongoDB, Oracle, RDS.
  • Troubleshoot Kafka messaging issues.
COTS Applications
  • Support COTS platforms like deFI, Fiserv, and other enterprise products.
OS & Scripting
  • Strong troubleshooting on Linux/Windows systems.
  • Experience with Python, Bash, PowerShell scripting.
  • Experience using AWS CLI.
Other Responsibilities
  • Participate in on-rotation application support shifts as required.
  • Work with JIRA for tracking development, support tickets, and deployments.
  • Prepare and deliver technical presentations and documentation.
  • Collaborate with cross-functional teams with strong communication and interpersonal abilities.
Required Certifications
  • Salesforce Developer I & Developer II Mandatory
  • AWS Solutions Architect Preferred
Mandatory Skills
  • Copado Deployment (Must-Have)
  • Salesforce (Apex, LWC, Flows, Service Cloud, Experience Cloud)
  • AWS Cloud & EKS
  • Java Microservices (Spring Boot)
  • Kafka
  • Terraform / CloudFormation
  • Scripting (Python/Bash/PowerShell)
  • Linux/Windows troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.