Sr. Deskside Technician

The primary responsibility of the Deskside Technician, SR is to provide technical support and oversite to a luxury retail corporate headquarters in NY and locations in the surrounding metro area with focus on C-Level Executive teams. This includes the delivery of new technologies in partnership with outside partners to support organization growth, as well as support of existing technology leveraged across various divisions located within the sites.



The analyst will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives.



The technology covered is broad therefore the candidate needs to have a solid technical background with focus on Conferencing Mobile, and AV Solution, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams, with a general focus will be on End User technology.



Due to the nature of responsibilities, working outside of normal business hours and on weekends may be required.



% of time

Sum to 100%

Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of:

Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones

Software delivery and maintenance

C-Level Executive Support

New Technologies and Applications

20%

Provide White Glove support to our Executive Committee and VIPsManage All onboarding activities related to technology, software, and servicesCoordinate meeting support for conferences hosted locally and remotely (travel may be required)Coordinate All activities with Exco and EAs in facilitation of daily technology requirementsExecute Daily check-ins and planning sessions with EA's and ExcoMonitor and maintain all primary and secondary systems by performing regular health assessments.



40%

Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.



20%

Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.

20%



Required

5-7+ years experience in IT support & service delivery function

Strong Experience with Windows 10, Apple iOS, and Office 365 Tools.

Strong Experience with Zoom, Teams, and conferencing technologies.

Experience with Active Directory and User\Endpoint Management Administration

Excellent interpersonal, written and oral communication skills, with focus on attention to detail

Ability to build and maintain business partnerships

Ability to approach technical challenges from a business perspective

Ability to perform basic financial analysis

Strong analytical and problem solving skills

Highly self-motivated and able to work with little day to day supervision

Preferred

Bachelors degree in IT or equivalent certifications

Experience with Software Management and Distribution

Experience with CAD and CAM related software and technologies

Experience with Video Conference and Collaboration technologies.

Experience with Cisco/Meraki Switching, Wireless

IP addressing (Subnetting and assignment)

Workspace One, SCCM, and JAMF

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