Deskside Support Specialist - Mechanicsburg, PA
Direct-Hire (No sponsorship provided)
Onsite Position Summary The Deskside Support Technician provides in-person IT assistance to employees, ensuring the reliable performance of desktops, laptops, peripherals, and network-connected systems. This individual is responsible for diagnosing and resolving technical issues, installing and configuring equipment, and delivering high-quality customer service. The role requires collaboration with other technology teams to maintain an efficient IT environment. Flexibility to occasionally work evenings or weekends may be necessary to address urgent matters or project deadlines.
Key Responsibilities - Deliver deskside support for hardware, software, and network-related issues.
- Troubleshoot and resolve problems with desktops, laptops, printers, and other end-user devices.
- Set up, configure, and maintain computers, applications, and related IT equipment.
- Support hardware/software rollouts and upgrades.
- Document technical processes, configurations, and issue resolutions accurately.
- Partner with IT colleagues to ensure smooth integration of applications and systems.
- Keep current with evolving technologies, industry standards, and best practices.
- Provide responsive, customer-focused support to all end-users with an emphasis on timely resolution.
- Perform other duties as assigned by leadership.
Qualifications - Associate's degree in Information Technology, Computer Science, or related field - or equivalent hands-on experience in IT support.
- Solid understanding of computer systems, hardware, and networks.
- Strong troubleshooting skills for technical issues across various platforms.
- Proficiency with Windows operating systems.
- Familiarity with ITSM tools and general IT support practices.
- Strong communication and interpersonal skills with a customer-first mindset.
- Well-organized with the ability to prioritize and manage multiple tasks.
- Able to work both independently and within a team.
- Comfortable supporting employees at all levels of the organization.
- Must be able to work onsite at the corporate office.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
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