EPIC Cheers Campaign CRM

Overview

Remote
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Able to Provide Sponsorship

Skills

Call Center
Customer Relationship Management (CRM)
Epic
Health Care

Job Details

Title- EPIC Cheers Campaign CRM

location- REMOTE

duration- 6 months

interview- video

Manager is looking for someone with EPIC Call Center experience - specifically with Cheers CRM. Needs someone to build it!

Epic's Cheers CRM is a healthcare-focused tool designed to enhance patient engagement and streamline call center operations within a healthcare system. It helps manage contacts, automate outreach for and marketing, and personalize patient interactions using integrated data. This enables healthcare providers to improve patient care, increase loyalty, and drive better outcomes.

Here's a more detailed look at how Epic Cheers CRM functions within a call center:

  1. Centralized Contact Management:
  • Epic Cheers provides a centralized platform for managing all patient contacts, including demographic information, communication history, and relevant clinical data.
  • This allows call center staff to have a comprehensive view of each patient, enabling them to provide personalized and efficient support.
  1. Automated Outreach and Campaigns:
  • The system enables automated outreach campaigns for various purposes, such as appointment reminders, follow-up care, preventative screenings, and marketing initiatives.
  • Campaigns can be tailored to specific patient segments based on factors like age, risk factors, and past interactions.
  • This automation reduces manual workload for call center staff and ensures timely and relevant communication with patients.
  1. :
  • By leveraging data from Epic's EHR and other sources, Cheers allows for personalized communication with patients.
  • This includes using patient-specific information in emails, texts, and other forms of communication, making patients feel valued and understood.
  • For example, personalized messages can be sent based on a patient's medical history, upcoming appointments, or specific care needs.
  1. Improved Care Coordination:
  • Cheers integrates with other Epic modules and systems to facilitate care coordination and improve patient outcomes.
  • For instance, it can track referrals, monitor patient progress, and identify potential gaps in care, allowing for proactive intervention.
  • This ensures that patients receive the right care at the right time, leading to better health outcomes and increased patient satisfaction.
  1. Enhanced :
  • By providing personalized and timely communication, Cheers helps to foster a stronger connection between patients and their healthcare providers.
  • This improved engagement can lead to increased patient loyalty, higher rates of appointment adherence, and greater participation in their own care.
  • For example, Yale New Haven Health System saw increased patient engagement and MyChart activation after implementing Epic Cheers.

In summary, Epic Cheers CRM is a powerful tool for healthcare call centers, enabling them to improve patient experiences, streamline operations, and drive better health outcomes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.