ITIL Practice Owner

Job Title: ITIL Practice Owner
Location: Hybrid - Minneapolis MN
Duration: 12 Months

Project Description:
The ITIL Practice Owner develops, maintains, implements and trains the organization on processes and process improvement initiatives. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Qualifications:
ITIL certification qualification at a minimum of foundation level
Background of working within the IT Service Management discipline
Experience with Microsoft Office
Experience with at least one of the following practices:
Availability Management
Request Management
Release Management
Change Management
Knowledge Management

Responsibilities:
Development of ITIL based processes, procedures & policies
Project management of the development of new or enhancement of existing processes
Effectively manage Stakeholder groups
Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
Build and maintain effective working relationships with IT colleagues and business partners
Facilitate Business Engagement
Facilitate Management Escalation Calls

About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law