Overview
On Site
$24.50 - $24.50 hourly
Contract - W2
Contract - Temp
Skills
Technical Support
Remote Support
Service Desk
Management
WAN
Documentation
Inventory
Computer Hardware
Network
Break/Fix
LAN
Mobile Devices
Microsoft Windows
IBM Notes
Microsoft Office
Customer Service
End-user Computing
Microsoft
Training
IT Consulting
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician to work onsite in Hillsboro, OR.
Summary:
The Desktop Support Technician will be responsible for ECS - Desktop Support - Initial Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's and implementation of end user computing applications and devices for the company's medical groups, business partners, and employees. In general, the Desktop Support Technician will be responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk.
Duties:
* Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures
* Provides excellent customer service to computer users
* May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members
* Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures
* Maintains and secures inventory of all hardware and software
For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees:
* Incident tickets: all secondary break/fix requests for electronic desktop equipment
* Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g., building/installing computers for a new office)
* Each level includes the skills and duties from the previous level
REQUIREMENTS:
* High School diploma or GED required
* Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications
* Knowledge of mobile devices; Current and recent Windows and Lotus Notes, Microsoft Office Suite of products
* Excellent Customer Service Skills: Demonstrates professional behavior with all customers at all times
* Is competent in most phases of end user computing applications to work on own
Preferred Qualifications:
* Bachelor's degree in Computer Science or IS or four (4) years of experience in a directly related field preferred
* Microsoft Certifications or training and/or A+ preferred
* Some technical consulting experience preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support Technician to work onsite in Hillsboro, OR.
Summary:
The Desktop Support Technician will be responsible for ECS - Desktop Support - Initial Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's and implementation of end user computing applications and devices for the company's medical groups, business partners, and employees. In general, the Desktop Support Technician will be responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk.
Duties:
* Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures
* Provides excellent customer service to computer users
* May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members
* Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures
* Maintains and secures inventory of all hardware and software
For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees:
* Incident tickets: all secondary break/fix requests for electronic desktop equipment
* Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g., building/installing computers for a new office)
* Each level includes the skills and duties from the previous level
REQUIREMENTS:
* High School diploma or GED required
* Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications
* Knowledge of mobile devices; Current and recent Windows and Lotus Notes, Microsoft Office Suite of products
* Excellent Customer Service Skills: Demonstrates professional behavior with all customers at all times
* Is competent in most phases of end user computing applications to work on own
Preferred Qualifications:
* Bachelor's degree in Computer Science or IS or four (4) years of experience in a directly related field preferred
* Microsoft Certifications or training and/or A+ preferred
* Some technical consulting experience preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.