Senior Field Engineer

Job Summary

We are seeking an experienced Senior Field Engineer to support Apple and Google DTaaS (Device as a Service) operations. The ideal candidate will have deep expertise in Kubernetes, Linux, Networking, Hardware, and Cloud Infrastructure. This role involves onsite deployment, troubleshooting, and integration to ensure smooth enterprise operations and system performance.

Key Responsibilities

• Design, deploy, and manage Kubernetes clusters and related infrastructure.
• Support on-site installation, configuration, and maintenance of Apple and Google devices under DTaaS operations.
• Manage Linux-based systems and perform advanced troubleshooting tasks.
• Configure and maintain networks, VLANs, routing, and security.
• Handle hardware installation, cabling, and ILO/OOB interface setup.
• Implement and maintain monitoring and alerting tools such as Prometheus, Grafana, and Loki.
• Automate system configurations using Ansible, Bash, or Python.
• Administer Windows and Active Directory environments when required.
• Collaborate with cross-functional teams to deliver scalable and reliable infrastructure.
• Provide end-user support and ensure timely resolution of incidents and escalations.

Technical Requirements

Must-Have Skills

Kubernetes:

• In-depth understanding of cluster architecture (controller, scheduler, kubelet, kube-proxy, deployments, daemon-sets, stateful-sets).
• Knowledge of CSI, CNI, and Custom Resources.
• Experience with IAM configuration and access management.

Networking Basics:

• Expertise in switching, VLANs, subnetting, routing, and network troubleshooting.
• Solid grasp of DHCP, DNS, TLS protocols.
• Proficiency with Linux networking tools (ip, tcpdump, dig, netstat, etc.).

Linux:

• Deep knowledge of OS management, systemd, PXE boot, containers, and namespaces.
• Proficiency with bash, vim, tmux, ssh.
• Strong Bash or Python scripting experience.

Hardware:

• Proficient in ILO, OOB interfaces, and physical cabling management.

Nice-to-Have Skills

• Service Mesh (Istio): Understanding of Envoy Proxy and service mesh architecture.
• PKI: SSL certificates, Root/Intermediate CAs, and OpenSSL.
• Advanced Networking: Cisco switches, VxLANs (eVPN), VRFs, OSPF, LLDP, BGP.
• Windows Administration: PowerShell, Config Manager, DSC, and GPOs.
• Ansible: Writing and troubleshooting playbooks.
• Prometheus: Architecture, alert definitions, and deployment experience.

Optional Skills

• Storage: NetApp ONTAP / StorageGrid.
• Firewall: Palo Alto administration.
• Cilium: Core concept understanding.
• Monitoring: Grafana and Loki dashboards.
• Virtualization: kube-virt, Metal³, OpenStack Ironic.

Soft Skills

SkillExpectation

Leadership (2+ Min.)

Demonstrates initiative, leads projects, and resolves ambiguity with a results-driven approach.

Googleyness (3+ Min.)

Team-oriented, humble, proactive, and collaborative.

Communication (2+ Min.)

Communicates clearly, resolves conflicts, and maintains professionalism under pressure.

Preferred Qualifications

• Bachelor’s or Master’s in Computer Science, Information Technology, or related field.
• Certifications such as CKA, RHCE, AWS/Azure, or Apple Certified Support Professional.
• 5+ years of experience in field engineering, DevOps, or IT infrastructure.

Evaluation Criteria

Candidates will be assessed on:

• Technical Proficiency: Rated 1–10 per category.
• Soft Skills: Rated 1–4 (Leadership, Googleyness, Communication).