Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
ServiceNow
IT Service Management
Configuration Management Database
IntegrationHub
CMDB/Asset Inventory
Job Details
Role: ServiceNow Consultant Integration Lead
Location: Charlotte, NC -Remote
Duration: 12 Months
Note: Experience Required: 10 years in ServiceNow or enterprise ITSM tools
Job Summary:
Key Responsibilities:
- Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
- Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
- Translate business needs into detailed design documents and technical requirement specifications
- Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
- Define data mappings, transformation logic, and error handling frameworks
- Create test plans and support UAT and integration testing cycles
- Maintain traceability of requirements through the lifecycle of the project
- Serve as the primary liaison between the customer, ServiceNow developers, and external system teams
Required Skills & Qualifications:
- Strong functional understanding of ServiceNow and IntegrationHub capabilities
- Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
- Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
- Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
- Familiarity with CMDB data modeling and lifecycle workflows
- Excellent verbal and written communication skills, including client-facing experience
- Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps
Nice to Have:
- ServiceNow certifications (CSA, CIS ITSM, IntegrationHub, or similar)
- Experience in regulated environments (e.g., healthcare)
- Knowledge of security and data governance in integration projects
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