ServiceNow Consultant Integration Lead ::Charlotte, NC

  • Posted 17 hours ago | Updated 17 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

ServiceNow
IT Service Management
Configuration Management Database
IntegrationHub
CMDB/Asset Inventory

Job Details

Role: ServiceNow Consultant Integration Lead

Location: Charlotte, NC -Remote

Duration: 12 Months

Note: Experience Required: 10 years in ServiceNow or enterprise ITSM tools

Job Summary:

Key Responsibilities:

  • Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
  • Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
  • Translate business needs into detailed design documents and technical requirement specifications
  • Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
  • Define data mappings, transformation logic, and error handling frameworks
  • Create test plans and support UAT and integration testing cycles
  • Maintain traceability of requirements through the lifecycle of the project
  • Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Required Skills & Qualifications:

  • Strong functional understanding of ServiceNow and IntegrationHub capabilities
  • Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
  • Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
  • Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
  • Familiarity with CMDB data modeling and lifecycle workflows
  • Excellent verbal and written communication skills, including client-facing experience
  • Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Nice to Have:

  • ServiceNow certifications (CSA, CIS ITSM, IntegrationHub, or similar)
  • Experience in regulated environments (e.g., healthcare)
  • Knowledge of security and data governance in integration projects
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