SERVICENOW ARCHITECT (ITIL) | OPENING IN MULTIPLE STATES (ONSITE)

JOB TITLE: ITIL ARCHITECT (SERVICENOW DISCOVERY)

JOB DURATION: 12+ MONTHS

JOB LOCATION: Ohio, Indiana, Michigan, Virginia, West Virginia, Oklahoma, Texas, Louisiana, Tennessee, Kentucky, or Arkansas (ONSITE)

EXPERIENCE: 8+ YEARS



VISA: , GC-EAD, ONLY



Key Responsibilities:

ServiceNow CMDB/Discovery Architect: ITIL Architect

Provides hands-on expertise with Integration and data ingestion systems, Process/data flow orchestration implementation. This is accomplished by working with other ITIL Service Operations process owners, Configuration Item data owners and stakeholders to implement and manage best practices, process, standards and policy. Has advanced understanding of ITIL CMDB Management, ServiceNow Discovery, and related processes, as well as methodologies and techniques needed to guide an organization to successfully attain key benefits and overarching goals of IT.

• Support and assist on CMDB processes to align with the organization's strategic Objectives.
• Ensure process design aligns with the ITIL framework and follows business and industry methodologies while considering good/best practices.
• Assist with the configuration and optimization of ServiceNow Discovery.
• Troubleshoot and resolve discovery-related errors, including ECC Queue issues and script execution failures.
• Ensure all discovery scripts adhere to security and compliance standards, avoiding hardcoded credentials or sensitive data.
• Align Discovery outputs with Common Service Data Model (CSDM) and organizational CI taxonomy. Knowledge of the implementation of security requirements for ITSM processes.
• Develop and support a Discovery audit process to identify gaps, stale data, or misclassified CIS and develop corrective actions.
• Support the development of the configuration item lifecycle process.
• Deliver artifacts that detail architecture requirements, process design, system integrations definitions, procedures, and workflow.
• Support and assist CSDM Alignment to ensure CMDB structure aligns with the Common Service Data Model (CSDM) framework.
• Supports and assists in CMDB remediation through out-of-the-box ServiceNow tools such as de-duplication, CMDB Health, and IRE
• Needs to have advanced knowledge of ServiceNow CMDB; out-of-the-box functionality, interdependency of CMDB with other process and consumer needs of the data from the CMDB.
• Strong understanding and direct experience of ServiceNow functionality to include CMDB, Service Level Agreements (SLAs), Discovery and Performance Analytics.
• Ability to develop and maintain custom probes, patterns, pre- & postscripts to support automated discovery of infrastructure components.
• Expert analysis, troubleshooting, and verbal and written technical and non-technical communication skills.
• Ability to develop high-level design requirements addressing the business, infrastructure, security, support, and operational needs of a solution.

Relevant work experience is required in these areas:

• 4+ years CMDB experience, including ITIL/ITSM and Discovery support.
• 4+ years' experience in collaborating with stakeholders to capture ITSM requirements.
• 4+ years of ServiceNow development experience preferred.
• In addition to any experience required above, 7 years of relevant work experience are required.
• Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).
• Strong knowledge of process design, development, and support
• In-depth experience managing organizational needs, documenting, and mapping business processes.
• Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.
• Proven experience in identifying improvement opportunities through the analysis and creation of process audits.
• Progressive experience in managing enterprise-class continual IT process improvement
• Champion quality standards and ensure compliance across all operational teams
• Workflow and Process development expert
• Extensive process integration knowledge and experience preferred.
• Knowledge of business system interactions, infrastructure dependencies, system controls, and monitoring associated with service delivery.
• Selfdirected and dependable to produce highquality work promptly.
• Bring strong technical decisionmaking skills to the team.
• Effectively communicate appropriately through verbal and written channels
• ServiceNow On-Prem experience preferred.
• ITIL Foundations V3/V4 Certified

Basic Qualifications

• Education: Bachelor's degree in computer science, information systems, business, or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
• Experience: In addition to any experience required above, 10 years of relevant work experience is required.