Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
system analyst
IVR
Job Details
Title: Business System Analyst
Location: Westlake TX (Onsite)
Duration: Long Term Contract
Must Have
- 10+ Year of exp
- Must have exp with IVR
Job description
- Bachelor degree required technologyrelated field preferred
- 5+ years of project delivery experience in a systems or business analyst role
- 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred)
- Exerience with systems development methodologies and formal documentation processesProven track record of delivering in a fastpaced, evolving environment
- Experience with project management in a technology/software development organization
- Experience crafting webbased transactional applications in Agile/Scrum methodology, including requirements, user stories, and project tracking using JIRA
- Knowledge of the financial services industry and contact center/telephony space is a plus
- Experience with APIs is a plus
- Experience with contact center integration projects
- Familiarity with Genesys or similar telephony platforms
- Exceptional communication skills as a writer, presenter, and facilitator, both written and verbal
- Strong collaboration and consensusbuilding abilities
- Resultsoriented mindset with the ability to operate effectively at both strategic and tactical levels
- Proactive team player who understands how systems applications can solve business problems and meet objectives
- Broad applicationtechnology knowledge e.g., SQL, use case writing, business process and system workflow documentation and recognized expertise in two or more areas
- Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines
- Entrepreneurial thinker, comfortable embracing, proposing, and leading change
- Experience solving complex business problems and translating them into simple software solutions
- Comfortable woking in a highly matrixed environment involving multiple partners and technical groups
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